ISAMARY FRANCISCO

Humanitarian Emergency Response and Relief Center (HERRC) Program

• Serve as the primary H+H staff contact on-site at the HERRC and ensure smooth daily operations for guest communication, vendor coordination, and program staff
• Provide strategic direction in management of the program budget and any/all changes to program services and/or workflows.
• Provide oversight of on-site work to ensure continuous operations and compliance with applicable policy and procedures
• Support with invoice and budget reviews and quality assurance testing of contracted work product and sites
• Coordinate with various NYC Health + Hospitals departments (such as Facilities, IT, Supply Chain, and Safety), City agencies, and contracted vendors to ensure adherence to established processes, resolve problems, and identify opportunities for improvement.
• Manage and resolve intra-team or vendor cooperation; leverage on-site vendor leadership, and document concerns or incidents in a timely manner
• Support and lead site-level efforts to maintain a positive experience for individuals utilizing services
• Support the Deputy Director and leadership by ensuring they have all necessary operational and administrative tools and by proactively escalating high priority issues and risks for their review as appropriate.
• Manage and resolve intra-team and one or more vendor cooperation; leverage on-site vendor leadership, and document concerns or incidents
• Provide supervision and support for 24/7 operations as required
• Other related duties as assigned

Humanitarian Emergency Response and Relief Center (HERRC) Program

● Coordinate day-to-day operations of services and programs (e.g., meals, vaccinations, mail delivery), rounding with service providers to ensure adequate inventory, preparation, and availability to meet guest needs

● Manage room and guest information within HOST NYC system ● Oversee vendor intake and distribution of guest mail or deliveries

● Support on-site operations as directed by Site Manager

● Communicate with site vendors and program leaders to ensure alignment on key events (e.g., new guest intakes, new program or policy adoption)

● Log and communicate intake or deliveries of food and supplies ● Compile and distribute daily end-of-shift summary

• Successfully organize, execute, and manage day-to-day operations; effectively manage all functions of clinical operations staff
• Implemented new technique in EMR system using specified provider panels; decreased patient wait time by 50% and increased over scheduling efficiency
• Analyze and track patient visit data ; monitor utilization productivity, patient satisfaction/complaints and billing reports
• Work in conjunction with billing & medical records department to resolve any discrepancies regarding the EMR system
• Effectively manage employee and provider schedules; maintain timesheets and payroll
• Hire, develop and manage top talent employees; ensure compliance with policies and procedures in accordance with HIPPA regulations.

• Achieved strong financial, operational and team leadership performance
• Drove growth by focusing on marketing strategies and teamwork
• Spearheaded company-wide use of a treatment adherence tracker for behavior therapist to track data and maximize 1-to-1 treatment
• Routinely tracked data and developed reports that reflected contract fulfillments, billable percentages, timesheets, turnover, applicant tracking, P&L, and potential client lists
• Performed human resources duties including payroll and billing
• Facilitated monthly mentor meetings, coaching sessions, and annual performance reviews.

• Provided exceptional administrative and operations support
• Ensured efficient workflow and quality patient experience
• Played pivotal role in company’s transition into new EMR system (Revflow); acted as master trainer consistently optimizing company’s EMR software solutions
• Navigated and accurately updated electronic medical records;
• Effectively communicated with physical therapists to discuss patient accounts, insurance benefits and financing options
• Trained new patient care coordinators
• Facilitated meetings and offered innovative solutions to improve workflow and patient experience.