Anna Murphy
Richmond,VA
Summary
Reliable Cashier offering strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customers positive experiences to drive loyalty and repeat business. Trained in customer service areas and flexible with changing business needs.
Overview
3
3
years of professional experience
Work History
Henna Artist
Fantasy Face Paint
07.2021 - Current
- Performed clean, high-quality work at all times.
- Created custom tattoo designs for customers.
- Kept areas neat and clean and equipment sanitized.
- Grew client base by marketing services.
- Utilized photographs and sketches from customers to develop ideas.
- Maintained schedule and kept appointment times.
- Applied semi-permanent tattoos using indelible, non-toxic ink.
- Accepted and processed customer payments.
- Collaborated in a team-based environment to maximize customer satisfaction with services.
- Managed creative process from concept to completion for various art projects.
- Helped artwork meet standards of quality and accuracy.
- Selected and purchased materials for art projects.
Server/Waitress
Burger Bach
09.2023 - 11.2023
- Prepared side salads for each dish.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals promptly.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server/Waitress
Dave and Busters
05.2023 - 09.2023
- Bussed and reset tables
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in a timely manner by managing reservations and waitlists skillfully.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep the restaurant compliant with regulations while serving spirits.
- Side work.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Customer Service/Cashier
The Roanoke Stacade
03.2022 - 05.2023
- I ran the arcade while working a shift
- Answered any questions customers had
- Sold tickets, merchandise, and memberships
- Fixed games that were faulty
- Closed and opened
- Cleaned the games and vacuumed every shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at the beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Maintained customer satisfaction with quick and professional handling of product returns.
Hostess and Food Runner
The Village Grill
06.2021 - 03.2022
- Greeted customers at the door with a smile
- Took customers to their tables and provided menus and silverware
- Assigned tables to servers and kept the rotation going
- Added sauces and other various add-ons to orders
- Took food to customers' tables.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
Cashier
Food Lion
07.2020 - 02.2021
- Rang up customers' items
- Worked the cash register
- Worked in customer service.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Education
Psychology
Virginia Commonwealth University
Richmond, VA05.2026
Virginia Western Community College
05.2023
Skills
- Customer Service
- Restaurant Experience
- Cashier
- Teamwork
- Active Listening
- Communication
- Computer knowledge
- Waiting tables
- Serve Safe certified
- RAS certified
- Interpersonal skills
- Time management skills
- Problem-solving skills
- Creativity and Artistic skills
- Money Handling
- Payment Collection
- Cash Handling
- Guest Services
- Merchandise Restocking
- Product Recommendations
- Self-Checkout Assistance
- Customer Needs Assessment
- Teamwork and Collaboration
- Flexible Schedule
- Relationship Building
- Suggestive Selling
- POS System Operations
- Time Management
- Store Opening and Closing
References
Aimee Simmons (540) 353-6046 Starcade owner
Cara Lowe (540) 519-4369 Village Grill manager
Sally Edelman 540-330-6008 Fantasy Face Paint Owner
Timeline
Server/Waitress
Burger Bach
09.2023 - 11.2023
Server/Waitress
Dave and Busters
05.2023 - 09.2023
Customer Service/Cashier
The Roanoke Stacade
03.2022 - 05.2023
Henna Artist
Fantasy Face Paint
07.2021 - Current
Hostess and Food Runner
The Village Grill
06.2021 - 03.2022
Cashier
Food Lion
07.2020 - 02.2021
Psychology
Virginia Commonwealth University
Virginia Western Community College
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