Isatou Tunkara
Bronx ,NY
Summary
Dynamic Case Manager with proven expertise at DocGo in problem-solving and case documentation. Successfully conducted thorough assessments and adjusted strategies to enhance client outcomes. Skilled in time management, I empowered clients through education on available services, ensuring compliance and confidentiality while fostering informed decision-making.
Overview
9
9
years of professional experience
Work History
Case Manager
DocGo
01.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Interpreter Services Coordinator
Language Line Solutions
03.2020 - 04.2024
- Proactively identified potential service gaps or areas requiring improvement by regularly reviewing customer feedback surveys.
- Managed a diverse team of interpreters, effectively addressing individual needs and preferences while maintaining professionalism.
- Ensured compliance with all relevant industry regulations and standards of practice for interpretation services.
- Effectively managed project timelines by prioritizing tasks based on urgency and available resources.
Administrative Assistant
Provost Office
02.2018 - 01.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Intern
Assemblywoman Latoya Joyner
02.2019 - 12.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Computer Lab Assistant
Bronx Community College
03.2016 - 05.2017
- Supported all computer lab operations.
- Maintained a clean, organized workspace to promote a positive learning environment for all users.
- Improved user satisfaction by providing timely technical assistance to faculty, staff, and students.
- Promoted digital literacy among students by guiding them in using various software programs.
Education
Bachelor of Arts - International Studies
City College of New York
New York, NY06-2019
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
Timeline
Case Manager
DocGo
01.2024 - Current
Interpreter Services Coordinator
Language Line Solutions
03.2020 - 04.2024
Intern
Assemblywoman Latoya Joyner
02.2019 - 12.2019
Administrative Assistant
Provost Office
02.2018 - 01.2020
Computer Lab Assistant
Bronx Community College
03.2016 - 05.2017
Bachelor of Arts - International Studies
City College of New York
Similar Profiles
Simonette DavidSimonette David
Clinical Supervisor at DocGoClinical Supervisor at DocGo
JOSUE CASTILLO CISNEROSJOSUE CASTILLO CISNEROS
Bilingual Administrative Assistant at DocGoBilingual Administrative Assistant at DocGo
Mariama DialloMariama Diallo
Bilingual Administrative Assistant at DOCGOBilingual Administrative Assistant at DOCGO