Isaul Mireles
Weslaco
Summary
Dynamic leader with a proven track record at Sun Holdings and Hart Restaurant Management, excelling in team management and multi-unit operations. Skilled in inventory control and fostering employee growth, I've significantly enhanced customer satisfaction and operational efficiency. My strategic approach combines critical thinking with effective policy enforcement, driving substantial business growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Area Supervisor
Sun Holdings
05.2015 - Current
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Planned sequence of operations and established schedule.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
- Tracked hours and inventory usage, and prepared associated reports.
- Organized employee schedules to meet operational demands while balancing individual needs for work-life balance.
- Maintained high standards of cleanliness and organization across multiple sites, enhancing customer experience.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
General Manager
Hart Restaurant Management
08.2010 - 05.2015
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
Assistant Manager
Hart Restaurant Management
05.2006 - 08.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Cook
Hart Restaurant Management
09.2002 - 06.2007
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
Associate of Applied Science - Information Technology
Texas State Technical College, Harlingen, Tx
Harlingen, TX05-2006
High School Diploma -
Progreso High School
Progreso, TX05-2002
Skills
- Team management
- Production management
- Task delegation
- Multi-unit management
- Employee performance management
- Inventory control
- Equipment inspection
- Quality control
- Sales tracking
- Critical thinking
- Policy enforcement
- Cash drawer reconciliation
- Merchandise quality assurance
Accomplishments
- Supervised team of 140 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- ServSafe Food Handler's Certification
Languages
Spanish
Native or Bilingual
Timeline
Area Supervisor
Sun Holdings
05.2015 - Current
General Manager
Hart Restaurant Management
08.2010 - 05.2015
Assistant Manager
Hart Restaurant Management
05.2006 - 08.2010
Cook
Hart Restaurant Management
09.2002 - 06.2007
- ServSafe Food Handler's Certification
Associate of Applied Science - Information Technology
Texas State Technical College, Harlingen, Tx
High School Diploma -
Progreso High School
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