Summary
Overview
Work History
Education
Skills
Timeline
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Isaura Garcia

Palmdale,CA

Summary


Highly self-motivated professional with demonstrated leadership skills that are customer focused while seeking to bring quality, employee retention, safety, and high performance to an organization. Extensive customer driven results by leading team and working well under pressure to bring talent and motivation, cultivating a strong dedication to all customers.



Overview

13
13
years of professional experience

Work History

Embassador Shift Assistant

Amazon
11.2022 - Current
  • Supervised ongoing daily production phases to ensure all duties are performed to a high standard while being in compliance with all safety protocols.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Cultivated professional working relationships with peers by engaging, coaching, motivating, and developing team members which resulted in operational improvement, increased efficiency, and created a higher customer focused culture.


Customer Service Consultant

CarMax
05.2021 - 02.2022
  • Connecting with inbound customers via online and over the phone providing an iconic customer experience by collecting data and guiding the customer ensuring a seamless vehicle purchase order and delivery.
  • Gained in-depth understanding of company products, systems and policies which resulted in increase in sales and customer satisfaction.
  • Exceeded performance targets consistently by maintaining strong call control and good listening skills.


Assistant Manager

Enterprise Rent-A-Car
02.2016 - 06.2018
  • Created and implemented a customer and employee business plan by mentoring and developing employees, marketing, and leading sales meeting which increased sales and account growth.
  • Completed regular fleet inventory counts to verify stock levels and safety vehicle maintenance.
  • Monitored cash intake and deposit records, and account receivables, increasing accuracy, and reducing discrepancies.

Hospitality Coordinator

Conference Service Center
05.2013 - 10.2014


  • Overlooked 4 different hospitality sites maintaining high standards of quality and hospitality by identifying and resolving guest concerns with expediency.
  • Collaborated with payroll, accounting and administration to optimize customer satisfaction.



Student Dining Hall Manager

Club Med
10.2010 - 10.2014
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Education

Bachelor of Science - Operations Management

University of California - San Diego
La Jolla, CA
06.2015

Skills

    Microsoft office Suite

    Project Management

    Customer Relations Data Entry

    Multitasking

    Bilingual ( English & Spanish)

    Account Management

    Strong Collaborative Skills

    SalesForce Software

    Marketing

    Sales

Timeline

Embassador Shift Assistant

Amazon
11.2022 - Current

Customer Service Consultant

CarMax
05.2021 - 02.2022

Assistant Manager

Enterprise Rent-A-Car
02.2016 - 06.2018

Hospitality Coordinator

Conference Service Center
05.2013 - 10.2014

Student Dining Hall Manager

Club Med
10.2010 - 10.2014

Bachelor of Science - Operations Management

University of California - San Diego

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Isaura Garcia