Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Isaura Garcia

Denver,CO

Summary

Accomplished in enhancing retail operations and customer satisfaction, my tenure at Sam’s Club led to a significant improvement in team productivity and sales growth. Expert in staff training and development, I excel in fostering collaborative environments that drive business development. My strategic approach to retail operations management and customer service has consistently boosted profitability and team morale.

Overview

2025
years of professional experience

Work History

Pf Changs

Manager's Assistant

Job overview

  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.

Sam’s Club

Team Lead Merchandiser
10.2013 - 12.2024

Job overview

  • Implemented loss prevention measures to minimize shrinkage and protect store assets.
  • Developed training programs to enhance the skills of new and existing team members.
  • Established strong relationships with store management, promoting collaboration on merchandising initiatives.
  • Led cross-functional projects aimed at improving overall retail operations efficiency and profitability.
  • Maintained open communication channels within the team, fostering a positive work culture that encouraged innovation and collaboration.
  • Analyzed sales data and trends to determine the most profitable product assortments for each season.
  • Streamlined workflow by organizing and delegating tasks among team members.
  • Enhanced team productivity by implementing efficient merchandising strategies and processes.
  • Coordinated with vendors to ensure timely delivery of merchandise, maintaining optimal stock levels.
  • Evaluated team member performance and provided constructive feedback for continuous improvement.
  • Managed inventory levels to optimize stock availability for customer satisfaction.
  • Ensured adherence to company policies and procedures, maintaining a safe work environment for all employees.
  • Conducted regular store audits to identify areas of improvement in merchandising execution and overall store appearance.
  • Oversaw budget planning and allocation for the merchandising department, ensuring cost-effective operations while meeting business objectives.
  • Collaborated with marketing teams to create targeted promotions for specific customer demographics.
  • Improved in-store visibility of products by designing attractive promotional materials and signage.
  • Monitored competitor strategies to stay ahead in market trends, adjusting merchandising plans accordingly.
  • Boosted sales performance through effective product placement and visual displays.
  • Participated in industry events and conferences to expand professional network and stay updated on emerging trends in retail merchandising.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Verified products appeared at correct locations in proper quantities.
  • Analyzed sales and inventory data to determine purchasing needs and reorder points.

Education

University of San Nicolas De Hidalgo
Morelia, Michoacán

Quimico- Biológicas from Medicine
07.2003

Skills

  • Customer service
  • Money handling
  • Staff training and development
  • Staff supervision
  • Customer relationship management (CRM)
  • Staff development
  • Staff management
  • Financial management
  • Retail operations
  • Team motivation
  • Business development
  • Retail operations management
  • Orientation and training
  • Task delegation
  • Schedule oversight
  • Sales reporting
  • Sales growth
  • Recruiting and interviewing

Languages

Spanish
Native or Bilingual

Timeline

Team Lead Merchandiser

Sam’s Club
10.2013 - 12.2024

Manager's Assistant

Pf Changs

University of San Nicolas De Hidalgo

Quimico- Biológicas from Medicine

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Isaura Garcia