Summary
Overview
Work History
Education
Skills
Timeline
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Isaura Orozco

El Monte,CA

Summary

Dynamic professional with extensive experience in customer service and team leadership, notably at Dave's Hot Chicken. Proven track record in enhancing guest experiences and optimizing inventory management. Skilled in money handling and decision-making, fostering a high-performance culture that drives repeat business and operational efficiency.

Overview

16
16
years of professional experience

Work History

Assistant Manager

Dave's Hot Chicken
10.2022 - 06.2025
  • Assisted in coordinating daily operations and prioritizing tasks to ensure smooth workflow.
  • Supported management in implementing customer service initiatives to enhance guest experiences.
  • Collaborated with team members to maintain inventory accuracy and optimize stock levels.
  • Contributed to staff training sessions, fostering a collaborative and knowledgeable work environment.
  • Analyzed feedback from customers to recommend improvements in service delivery processes.
  • Generated repeat business through exceptional customer service.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Developed strong working relationships with staff, fostering a positive work environment.

General Manager

Carl's Jr
02.2018 - 10.2022
  • Directed daily operations to ensure optimal efficiency and resource allocation.
  • Implemented process improvements that enhanced team productivity and workflow management.
  • Managed inventory levels, reducing waste through strategic supply chain optimization.
  • Cultivated a high-performance culture by training and mentoring staff on operational best practices.
  • Developed and enforced standard operating procedures to maintain quality control across departments.
  • Oversaw budgeting processes, ensuring alignment with organizational goals and financial targets.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Shift Supervisor

Mexican Bakery
11.2011 - 12.2017
  • Supervised daily operations to ensure smooth workflow in high-paced bakery environment.
  • Trained new team members on operational procedures and safety protocols effectively.
  • Monitored product quality to maintain consistency and adherence to health standards.
  • Implemented inventory management practices to reduce waste and optimize supply usage.

Medical Assistant

S.C Lee OB/GYN
08.2009 - 12.2011
  • Assisted in patient intake and managed appointment scheduling for optimal clinic flow.
  • Conducted vital sign assessments and accurately documented patient histories.
  • Supported physicians during examinations by preparing instruments and ensuring a sterile environment.
  • Educated patients on treatment plans and medication instructions to enhance compliance.

Education

High School Diploma -

Juan Rodriguez
Long Beach, CA

Medical Assistant -

Charter College
Long Beach, CA

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making

Timeline

Assistant Manager

Dave's Hot Chicken
10.2022 - 06.2025

General Manager

Carl's Jr
02.2018 - 10.2022

Shift Supervisor

Mexican Bakery
11.2011 - 12.2017

Medical Assistant

S.C Lee OB/GYN
08.2009 - 12.2011

High School Diploma -

Juan Rodriguez

Medical Assistant -

Charter College
Isaura Orozco