Isaura Pimentel
Johnston,RI
Summary
Dynamic leader with a proven track record at Anthony’s Drug, excelling in customer service and proficient in Scan and Go Software. Spearheaded team efforts to enhance service levels, achieving 100% inventory accountability. Skilled in conflict resolution and effective communication, adept at fostering strong relationships and optimizing team productivity.
Overview
18
18
years of professional experience
Work History
Manager
El patio bar and grill
Providence, RI
07.2017 - Current
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Assisted with kitchen preparation during peak times as needed.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Adhered to all health department regulations regarding food storage and preparation.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Direct Care Worker
Health Care Services
Providence, RI
03.2023 - 12.2024
- Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
- Transported patients to medical, dental and personal care appointments.
- Monitored health and well-being of clients and reported significant health changes.
- Organized paperwork related to case notes, assessment forms and discharge summaries.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Assisted clients with maintaining good personal hygiene.
- Laundered clothing and bedding to prevent infection.
- Ambulated individuals around home, public and medical locations.
- Built strong and trusting rapport with clients and loved ones.
- Provided personal care to clients, such as bathing, grooming and toileting.
Supervisor
Anthony’s Drug
Providence, RI
06.2007 - 06.2015
- Managed check cashing department
- Handled all cash, check and charge transactions
- Operated the Scan and Go Software for Banking
- Maintained all payroll reporting
- Scheduled employee hours
- Tallied cash drawers before and after each employee’s shift
- Responsible for bank deposits
Pharmacy Technician
Anthony’s Drug
Providence, RI
01.2009 - 06.2014
- Received written prescriptions or refill requests and verified all information
- Answer phones and responded to requests and questions
- Maintained proper storage and security for drugs
- Retrieve and file prescriptions by patient name and prescription number
- Maintain inventory for 100% accountability
- Counted all medications for pharmacist
- Placed all prescription orders by patient name and ID
Education
Some College (No Degree) - Accounting And Finance
Community College of Rhode Island
Warwick, RISkills
- Customer Service Skills
- Proficient in Scan and Go Software
- Excellent Time Management
- Conflict Resolution
- Proficient in Microsoft Office Suite
- Handled Employee Scheduling
- Detail Oriented
- Ability to Work in a Fast-Paced Environment
- Excellent Communication Skills
- Customer service
- Clear communication
- Disciplinary techniques
- Emergency response
- Schedule preparation
- Budget control
- Verbal and written communication
Summaryofskillsandqualifications
- Customer Service Skills
- Proficient in Scan and Go Software
- Excellent Time Management
- Conflict Resolution
- Proficient in Microsoft Office Suite
- Bilingual in Spanish
- Handled Employee Scheduling
- Detail Oriented
- Ability to Work in a Fast-Paced Environment
- Excellent Communication Skills
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Direct Care Worker
Health Care Services
03.2023 - 12.2024
Manager
El patio bar and grill
07.2017 - Current
Pharmacy Technician
Anthony’s Drug
01.2009 - 06.2014
Supervisor
Anthony’s Drug
06.2007 - 06.2015
Some College (No Degree) - Accounting And Finance
Community College of Rhode Island
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