Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Isaura Rojo

Marysville,WA

Summary

Dedicated Team Leader for 2 years with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.

Motivated Coach with 3years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Overview

6
6
years of professional experience

Work History

Coach

Walmart
Marysville, WA
10.2017 - 09.2023
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Managed customer service inquiries and complaints in a timely manner.
  • Communicated regularly with customers to gain insights into their needs.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained up-to-date knowledge of company products and services.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Delegated daily tasks to team members to optimize group productivity.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Resolved conflicts between team members in an effective manner.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Completed inventory audits to identify losses and project demand.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Created reports on sales trends, inventory levels, and financial data.
  • Established processes for monitoring customer satisfaction levels.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Implemented new procedures or systems to improve efficiency within the organization.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Provided guidance, coaching, and feedback to team members.
  • Created and maintained a positive work environment for employees.

Education

High School Diploma -

Conalep Preparatory High School
Tijuana
06-2000

Skills

  • Team Development
  • Equipment Management
  • Facility Maintenance
  • Data Evaluation
  • Task Delegation
  • Cost Reduction
  • Employee Performance Evaluations
  • Employee Scheduling
  • Operations Management
  • Sales Monitoring
  • Recruiting and Interviewing
  • Product and Service Knowledge
  • Meeting Facilitation
  • Industry Expertise
  • Workload Management
  • Business Development
  • Department Oversight
  • Store Organization
  • Customer Relations
  • Operations Oversight
  • Loss Prevention
  • Stock Management
  • Records Management
  • Cost Control
  • Database Management
  • Staff Management
  • Staff Supervision
  • POS Systems
  • Retail Operations
  • Customer Service
  • Inventory Counting
  • Scheduling Coordination
  • Work Planning and Prioritization
  • Mentoring and Coaching
  • Staff Scheduling
  • Sales Techniques
  • Employee Coaching
  • Display Setup
  • Billing
  • Hiring and Training
  • Team Management
  • Customer Service Management
  • Relationship Building and Management
  • Customer Service and Engagement
  • Time Management
  • Strategic Planning
  • Flexible Schedule
  • Shift Scheduling
  • Cash Auditing
  • Transaction Processing
  • Vendor Management
  • Inventory Control
  • Issue Resolution
  • Workforce Management
  • Incident Reports
  • Records Maintenance
  • Process Improvements
  • Sales Growth
  • Motivational Techniques
  • Strategic Merchandising

Languages

English
Professional
Spanish
Professional

Affiliations

Besides from being at work and do what I love doing at work I also love enjoying my time with my family and spending time with my kids at their school games.

Timeline

Coach

Walmart
10.2017 - 09.2023

High School Diploma -

Conalep Preparatory High School

Similar Profiles

CREATE PROFILE
Isaura Rojo