Summary
Work History
Education
Skills
Languages
Timeline
Generic

Isaura Sanchez

Summary

Sales-oriented candidate with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry, front desk and as a cell phone store manager.

Work History

Front Desk Receptionist

Trader Joe's Corporate Office
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Business Travel Consultant

Trader Joe's Corporate Office
  • Arranged hotel accommodations, cars or drivers and all related documentation.
  • Verified and finalized arrangements to deliver smooth and efficient travel for employees.
  • Set up domestic and international flights for staff and contractors.
  • Consulted with internal and external clients to assess travel requirements, document needs and discuss options.
  • Maintained thorough and accurate records of transaction

Store Manager

Metro PCS
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Education

Hospitality Administration And Management

Mount San Antonio College
Walnut, CA
07.2024

Skills

  • Competitor Monitoring
  • Revenue Generation
  • POS Systems
  • Project Management
  • Promotional Planning
  • Customer Service
  • Guest Relations
  • Call Routing
  • Inventory Control
  • Clerical Support
  • Active Listening
  • Reservations Booking
  • Relationship Building
  • Critical Thinking
  • File Management
  • Front Desk Management
  • Retail Inventory Management
  • Employee Training

Languages

Spanish
Native or Bilingual

Timeline

Hospitality Administration And Management

Mount San Antonio College

Front Desk Receptionist

Trader Joe's Corporate Office

Business Travel Consultant

Trader Joe's Corporate Office

Store Manager

Metro PCS

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Isaura Sanchez