Isaura Suarez
Mount Dora
Summary
Program management professional with proven ability to drive results and facilitate effective team collaboration. Proficient in project coordination, stakeholder communication, and process optimization. Known for adaptability and reliability in dynamic environments. Strong skills in strategic planning, problem-solving, and resource management.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Program Associate
Lake County BCC
02.2018 - Current
- Analyzed data and presented findings to leadership to improve decision-making on community needs and program effectiveness
- Collaborated with a team of staff members, ensuring the effective delivery of services aligned with the organization’s mission and compliance standards
- Developed strategies to address citizen needs through program implementation and community outreach efforts
- Developed and maintained relationships with cross-functional teams, including local agencies, community organizations, and governmental entities, to advance program goals and secure resources
- Assisted in the development and review of policies, procedures, and grant applications to ensure program objectives were met
- Monitored and reported on program progress, ensuring adherence to timelines, budgets, and desired outcomes
- Supported grant compliance efforts by tracking project progress, ensuring all deliverables met funding requirements and timelines
- Played a pivotal role in developing and implementing community needs assessments, leading to improved service delivery
- Assisted with policy creation and procedure improvements that enhanced operational efficiency and service impact
Administrative Office Assistant
Corman & Sons, Inc.
03.2015 - 01.2018
- Provided administrative support to ensure smooth daily operations, including handling correspondence, managing schedules, and organizing meetings
- Assisted in preparing reports and documents for management, maintaining accurate records and filing systems
- Used QuickBooks to process financial transactions, track expenses, and assist with budgeting, ensuring accuracy and timely reports
- Handled customer inquiries and provided excellent service, representing the organization professionally to the public
- Collaborated with team members to improve office workflows, contributing to an efficient and effective work environment
- Streamlined financial processes by effectively utilizing QuickBooks to track and categorize expenses and improving report accuracy
- Improved customer satisfaction by responding to inquiries and resolving issues promptly, resulting in an increase in positive feedback from clients or partners
- Assisted with budgeting and financial tracking for the department, contributing to the successful management with no overspending
- Reduced administrative costs by identifying and implementing process improvements that saved the organization in office-related expenses
Information Database Specialist
RCMA
01.2000 - 02.2015
- Managed and maintained large databases, ensuring accuracy and confidentiality of sensitive information related to donors, community members, and program participants
- Generated reports and analyzed data to evaluate program performance, providing actionable insights to inform decision-making and improve service delivery
- Collaborated with team members to improve data collection processes and streamline reporting, reducing errors and increasing efficiency
- Developed and maintained tracking systems for donations, grants, and program metrics, ensuring compliance with organizational policies and reporting requirements
- Trained staff on database use, improving overall efficiency and user adoption of the system
- Improved data accuracy by streamlining database entry processes, reducing errors, and ensuring more reliable reporting for decision-making
- Enhanced program tracking by developing custom reporting tools and dashboards, enabling real-time monitoring of key community metrics, which contributed to more effective program interventions
- Led a data migration project, successfully transitioning key information from outdated systems to a new platform, increasing efficiency and user accessibility
- Developed and implemented data quality checks, which improved the integrity of program records, ensuring compliance with organizational standards and funding requirements
- Supported program evaluation efforts by maintaining detailed records and generating reports, enabling the organization to measure its impact and make data-driven decisions
Education
High School Diploma -
Apopka High School
Apopka, FL01.2002
Some College Coursework - Office Administration
Lake-Sumter State College
Leesburg, FL01.2010
Skills
- Project Management
- Community Outreach & Engagement
- Grant Compliance
- Financial Management & Reporting
- Stakeholder Relations
- Data Collection & Analysis
- Program Coordination
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Database Management
- Policy & Regulatory Compliance
- Conflict Resolution & Problem-Solving
Certification
- HOME Compliance Specialist, 2024
- Management Occupancy Review Specialist (MORS), 2024
- Housing Choice Voucher Specialist (HCVS), 2019
- Florida Notary Public
Additional Information - Valid Driver License
Valid Florida Driver’s License
Languages
Spanish
Native or Bilingual
Timeline
Program Associate
Lake County BCC
02.2018 - Current
Administrative Office Assistant
Corman & Sons, Inc.
03.2015 - 01.2018
Information Database Specialist
RCMA
01.2000 - 02.2015
Some College Coursework - Office Administration
Lake-Sumter State College
High School Diploma -
Apopka High School
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