Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Isavelita Cervantes

Laredo,TX

Summary

Dedicated to offering exceptional assistance to team members and clients. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

9
9
years of professional experience

Work History

Receptionist Clerk

U.S. Renal Care
12.2006 - 09.2007
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Responded to inquiries from callers seeking information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Organized, maintained and updated information in computer databases.
  • Collected insurance payments, processed transactions and updated relevant records.

Bank Teller

IBC Bank
11.2005 - 12.2006
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Provided customer records, account statements and copies of checks.
  • Reconciled cash drawer and resolved discrepancies.
  • Educated customers on use of banking website and mobile apps.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Assisted with training of new tellers on policies and procedures.

Substitute Teacher

Eagle Pass Independent School District
08.1998 - 04.2004
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Followed lesson plans designed by absent teachers.
  • Enforced school and class rules to maintain order in classroom.
  • Monitored student behavior and administered discipline as needed.

Education

Associate of Arts - Education

Southwest Texas Junior College
Eagle Pass, TX
05.1999

High School Diploma -

Eagle Pass High School
Eagle Pass, TX
05.1997

Skills

  • Travel Planning
  • Filing Claims
  • Document Control
  • Database Administration
  • Office Reception
  • Customer and Client Relations
  • Appointment Booking
  • Visitor Screening
  • Sorting and Labeling
  • Office Equipment Operation
  • PC Proficiency
  • Verbal and Written Communication
  • Customer Inquiries
  • Information Protection
  • Data Inputting
  • Records Management Systems

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Receptionist Clerk

U.S. Renal Care
12.2006 - 09.2007

Bank Teller

IBC Bank
11.2005 - 12.2006

Substitute Teacher

Eagle Pass Independent School District
08.1998 - 04.2004

Associate of Arts - Education

Southwest Texas Junior College

High School Diploma -

Eagle Pass High School

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Isavelita Cervantes