Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Isaydra Perez

Boston,MA

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at Lucky Strike. Proven ability to enhance guest experiences through suggestive selling and meticulous attention to cleanliness standards. Recognized for consistently exceeding sales targets and fostering lasting relationships with customers. Committed to delivering quality service in high-pressure environments.

Overview

2025
2025
years of professional experience

Work History

Server

Lucky Strike
  • Adhered to health and safety standards in food handling and preparation.
  • Assisted new team members in learning processes, fostering a supportive environment.
  • Executed opening and closing procedures, maintaining restaurant readiness.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server

Olive Garden
08.2023 - 05.2024
  • Delivered exceptional customer service by promptly addressing guest needs and inquiries.
  • Managed multiple tables efficiently during peak hours to ensure timely service.
  • Collaborated with kitchen staff to coordinate meal delivery and maintain food quality.
  • Upsold menu items, enhancing guest dining experiences and boosting sales.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.

Server

Lucys Restaurant
04.2023 - 07.2023
  • Ensured cleanliness and organization of workstations for seamless operations.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.

Meal Packer

Panera Bread
12.2022 - 03.2023
  • Pack meal orders accurately, ensuring quality and presentation standards are met.
  • Operate packaging equipment efficiently to maintain workflow and meet demand.
  • Collaborate with team members to optimize packing processes and reduce waste.
  • Maintain cleanliness and organization of packing area to comply with safety regulations.

Education

High School Diploma -

Boston Community Leadership Academy
Hyde Park, MA
06.2021

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Cleanliness standards
  • Menu memorization
  • Food running
  • Service prioritization
  • Sales techniques
  • Food safety practices
  • Performance improvement
  • Table bussing
  • Suggestive selling

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Server

Olive Garden
08.2023 - 05.2024

Server

Lucys Restaurant
04.2023 - 07.2023

Meal Packer

Panera Bread
12.2022 - 03.2023

Server

Lucky Strike

High School Diploma -

Boston Community Leadership Academy

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Isaydra Perez