Isazetta Johnson
Marietta,GA
Summary
Empathetic Juvenile Correctional Officer with extensive experience working with children, and adolescents. Committed to encouraging and motivating youth offenders. Adept at managing and relating to juveniles and monitoring and observing behavior. Energetic, highly motivated and detail-oriented corrections professional possessing excellent organizational and analytical skills and case management background.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Juvenile Correctional Officer
Marietta RYDC
Marietta, GA
04.2023 - Current
- Directed and supervised juveniles in a correctional setting, ensuring safety of all inmates.
- Conducted frequent searches of cells and living areas for contraband materials and weapons.
- Managed daily operations within the facility, including discipline, recreational activities, medical and mental health care, and educational programs.
- Maintained accurate records of all violations and incidents involving juveniles.
- Enforced rules and regulations related to inmate conduct and behavior in accordance with established policies.
- Monitored security cameras throughout the facility to ensure safety of staff and inmates.
- Responded promptly to emergency situations, such as fights or attempted escapes.
- Coordinated with outside agencies regarding court hearings or other legal proceedings involving inmates.
- Participated in regular training sessions related to policy changes or new procedures.
- Investigated reports of misconduct by inmates and took appropriate disciplinary action when necessary.
- Provided guidance to new officers on proper protocol for dealing with juvenile offenders.
- Performed basic first aid procedures when necessary due to injury or illness among inmates.
- Developed positive relationships with inmates through constructive interactions while enforcing rules fairly.
- Encouraged positive behavior changes among juveniles by providing incentives such as rewards for good performance.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Maintained clear and open communications with facility areas to support safe operations.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Applied non-violent response tools and physical restraint during problematic situations.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
Authorization Specialist
Royal Solutions Group LLC
New York, NY
10.2020 - Current
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
- Tracked referral submission during facilitation of prior authorization issuance.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
- Completed over 100 authorizations a day.
- Maintained current knowledge of applicable regulations, laws, and standards.
- Verified insurance authorizations with payers via telephone or web-based systems.
- Tracked authorization statuses using electronic databases or manual filing systems.
- Monitored daily workflow queues within the department ensuring all tasks are completed accurately and timely.
Route Sales Specialist
UniFirst
Pompano Beach, FL
06.2019 - 03.2020
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Performed daily product delivery and restocking of shelves with merchandise.
- Provided customer service through problem solving, product knowledge, and order accuracy.
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Immediately addressed problems with customers to promote speedy resolution.
- Displayed products properly at customer sites and according to company specifications and policies.
- Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
- Represented wide range of products and brands.
Route Sales Representative
Frito Lay
Pompano Beach, FL
06.2018 - 06.2019
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
- Immediately addressed problems with customers to promote speedy resolution.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Displayed products properly at customer sites and according to company specifications and policies.
- Represented wide range of products and brands.
Authorization Specialist
Diagnostic Professionals Inc. Dpi
Oakland Park, FL
06.2014 - 05.2018
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
- Tracked referral submission during facilitation of prior authorization issuance.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
Night Shift Supervisor
Walgreens
Weston , FL
06.2013 - 03.2015
- Observed each team member to carry out duties and provided constructive criticism.
- Trained staff members to perform inventory management, customer service and maintenance.
- Managed communication between associates and management, addressing key issues and needs.
- Assigned each member of 5 person team with specific daily tasks and responsibilities.
- Assisted customers with complaints, questions, and concerns.
- Compiled reports on production shortfalls, accidents and equipment problems.
- Upheld federal safety standards and environmental disposal protocols.
- Maintained stock of products and ordered new products when stock was running low.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Oversaw loading and unloading of packages in warehouse.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Education
Associate of Science - Business Administration
American Intercontinental University
Schaumburg, IL12.2011
Skills
- Effective communication skills
- Performance monitoring
- Dependable and Responsible
- Decision Making
- PPE Compliance
- Team support
- Stocking and Replenishing
- Verbal and Written Communication
- Product Tagging and Categorization
- Inventory Recordkeeping
- Attention to Detail
- Productivity and Time Management
- Heavy Lifting
- Shipping and Receiving
- Staff Training
- Stock Management
- CCTV Monitoring
- Contraband Seizure
- Emergency Response
- Crime Prevention
- Facility Security
- Crisis Management
- Evidence Preservation
- Non-Violent Intervention
- Observation
- Excellent Problem Solver
- Inmate Rights
- Emergency Management
- Inmate Behavior Modification Tactics
- Crisis Prevention Intervention (CPI)
- Armory and Key Control
- First Aid and CPR Certified
- State and Federal Laws Knowledge
- Search and Seize Procedures
- Mentorship
- Trained in Defensive Tactics
- Visitation Guidelines Understanding
- Safety
- Ethical Standards of Conduct
- Case Management
Certification
- Certified Juvenile Correctional Officer for State Of Georgia, Marietta-RYDC = 2023
- Life and Health 2-15 = 2017
Timeline
Juvenile Correctional Officer
Marietta RYDC
04.2023 - Current
Authorization Specialist
Royal Solutions Group LLC
10.2020 - Current
Route Sales Specialist
UniFirst
06.2019 - 03.2020
Route Sales Representative
Frito Lay
06.2018 - 06.2019
Authorization Specialist
Diagnostic Professionals Inc. Dpi
06.2014 - 05.2018
Night Shift Supervisor
Walgreens
06.2013 - 03.2015
Associate of Science - Business Administration
American Intercontinental University
- Certified Juvenile Correctional Officer for State Of Georgia, Marietta-RYDC = 2023
- Life and Health 2-15 = 2017
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