Sales Coordinator
Palm Holdings
Miami, FL
03.2024 - Current
- Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements. Regularly follow-up with clients and maintain accurate and updated information.
- Perform administrative duties, such as typing proposals, letters, contracts, etc. Collect data, update data-bases, and complete departmental monthly reports.
- Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances, or dissatisfied clients.
- Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate details with other departments, such as VIP amenities, special requests, or other service needs, or special handling.
- Guest room tours, property tours, special guest requests, answering phones and routing to appropriate sales staff, handling of mail, etc.)
- Make wholesale reservations and group reservations for travel agents or special events.
- Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
- Assisted in developing new business proposals for potential customers.
