ISBEY REGO
Hialeah,FL
Summary
Proficient in problem-solving and working in a fast-paced environment. Dynamic and energetic professional with eight years of customer service experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Behavior Therapist
Pines Medical Clinic
02.2024 - 05.2025
- Established trusting relationships with clients, providing a foundation for successful behavioral change.
- Developed, managed and oversaw progress reports and treatment plan to document client progress and milestones.
- Improved client behavior by implementing group therapy plans and interventions.
- Experienced in addressing behavioral and emotional disorders in older adults.
- Skilled in designing and leading group therapy sessions focused on emotional well-being, social engagement, and cognitive stimulation.
- Proficient in applying behavioral modification techniques in clinical and residential settings.
- Provides education and guidance to caregivers on stress management, effective communication, and daily care strategies.
Front Desk Receptionist
Pines Medical Clinic
02.2024 - 05.2025
- Warm, respectful, and confidential interaction with clients.
- Proficient in managing calendars, scheduling transportation, and coordinating with clinical staff.
- Strong understanding of patient confidentiality and privacy regulations in mental health settings.
- Calm and composed response to clients in emotional distress.
- Efficiently manages high call volumes, walk-ins, and administrative tasks in a fast-paced environment.
- Client Intakes
- Quick to resolve scheduling conflicts, patient concerns, and logistical issues with professionalism.
- Works effectively with therapists, administrative staff and insurance company's.
Office Administrator
Rack Installers
12.2022 - 11.2023
- Handled multifaceted clerical tasks such as data entry, filing and records management and maintain database.
- Created and submitted purchase orders for materials needed.
- Manage inventory and purchase orders for business functionality.
Surgical Sales Representative
Jolie Plastic Surgery
01.2019 - 12.2022
- Initiate and maintain physician relationships.
- Continue education of new and current products.
- Responsible for attending surgeries in order to represent products and offer physician support.
- Met and exceeded monthly sales quotas.
Pre-Op Coordinator
Avana Plastic Surgery
02.2016 - 12.2018
- Providing patients with pre and post-operative instructions.
- Managing surgical documents, gathering and inputting patients' information, and entering post-surgery data into patients' records.
- Ensuring all surgical cases are scheduled in a timely manner in accordance with the Physician or Surgeon's directions.
Education
High School Diploma -
Hialiah Gardens Senior High School
Hialiah, FL01.2016
Behavior Therapist
Florida International Institute
Miami, FLSkills
- Critical Thinking
- Leadership
- Teamwork
- Attention to detail
- Organization
- Communication
- Customer Service
Language
English
Spanish
Certification
- HIPPA
- FARS and CFARS
- CPR & First Aid
Timeline
Behavior Therapist
Pines Medical Clinic
02.2024 - 05.2025
Front Desk Receptionist
Pines Medical Clinic
02.2024 - 05.2025
Office Administrator
Rack Installers
12.2022 - 11.2023
Surgical Sales Representative
Jolie Plastic Surgery
01.2019 - 12.2022
Pre-Op Coordinator
Avana Plastic Surgery
02.2016 - 12.2018
High School Diploma -
Hialiah Gardens Senior High School
Behavior Therapist
Florida International Institute
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