Isdarieliz Caraballo-Rodriguez
Sarasota,FL
Summary
Experienced with customer service, sales, and cash handling in retail setting. Utilizes strong communication skills to engage customers and resolve issues. Knowledge of inventory management and point-of-sale systems.
Overview
5
5
years of professional experience
Work History
Crew Member
Mcdonalds
01.2025 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Upsell current meal selections.
- Pitch meal upgrades/featured items at the beginning of greeting customer.
Front and Back Desk Receptionist
Bee Nails And Spa
01.2025 - 04.2025
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Assisted in event planning for company functions, contributing to successful outcomes and employee engagement.
- Reduced wait times for clients by effectively managing check-in procedures during peak hours of operation.
- Strengthened internal communication by distributing essential memos or announcements among staff members.
- Streamlined appointment scheduling for improved time management and increased client appointments.
Retail Sales Associate
Platos Closet
03.2023 - 01.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Customer Service Representative
Cine Bistro
04.2020 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Instituto De Educación Y Tecnologia
Guayama, PR05.2020
Skills
- Report Generation
- Appointment Scheduling
- Data Entry
- Call Management
- Complaint Resolution
- Product Knowledge
- Customer service
- Retail sales
- Phone etiquette
- FLUENT IN Spanish
Timeline
Crew Member
Mcdonalds
01.2025 - Current
Front and Back Desk Receptionist
Bee Nails And Spa
01.2025 - 04.2025
Retail Sales Associate
Platos Closet
03.2023 - 01.2025
Customer Service Representative
Cine Bistro
04.2020 - 04.2023
High School Diploma -
Instituto De Educación Y Tecnologia
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