Isela Acosta
Elk Grove,CA
Summary
Accomplished Office Manager at Bionic Indoor Comfort, enhancing operational efficiency and fostering a culture of teamwork. Expert in office administration and customer service, I streamlined processes and significantly improved team productivity. Skilled in maintaining confidentiality and building strong relationships, I consistently ensure seamless office operations and positive work environments.
Overview
4
4
years of professional experience
Work History
Office Manager
Bionic Indoor Comfort
03.2017 - 07.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Updated reports, managed accounts, and generated reports for company database.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
Office Manager
Leung International
05.2015 - 12.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Associate of Science - Biology/Pre-Nursing
Cosumnes River College
Sacramento, CA12.2025
Skills
- Quick Learner
- Self Starter
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Clear oral/written communication
- Relationship Building
- Teamwork and Collaboration
- Computer Skills
License
License #: 0E89253
EXP: 08/31/2025
License: Insurance Producer
Qualifications: Accident & Health or Sickness
Life
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Office Manager
Bionic Indoor Comfort
03.2017 - 07.2019
Office Manager
Leung International
05.2015 - 12.2016
Associate of Science - Biology/Pre-Nursing
Cosumnes River College
Similar Profiles
Scott LobbestaelScott Lobbestael
Lead HVAC Installer at Indoor Comfort Heating & CoolingLead HVAC Installer at Indoor Comfort Heating & Cooling
Thaddeus KennedyThaddeus Kennedy
HVAC Install Apprentice at Premier Indoor Comfort SystemsHVAC Install Apprentice at Premier Indoor Comfort Systems
Philip JosephPhilip Joseph
HVAC Assistant at Indoor Comfort ExpertsHVAC Assistant at Indoor Comfort Experts