Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Isela Alvardo

Sacramento,CA

Summary

Efficient Payroll Administrator knowledgeable about managing payroll for up to 100+ employees each period. Adept at reviewing and correcting records, processing payments and funding accounts. Ready to bring 6+ years of progressive experience to a new permanent role.


Skilled Billing Manager knowledgeable about billing practices in the Transportation industry. Bringing 9 years of leadership, administrative and customer service experience. Organized and quality-minded professional excited to apply skills and experience.

Overview

9
9
years of professional experience

Work History

Payroll & Billing Manager

Medstar LLC
Sacramento, United States
06.2016 - Current
  • Maintained payroll information by calculating, collecting and entering data.
  • Processed new hire paperwork and documents.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Updated employee files with new details such as changes in address or salary levels.
  • Initiated direct deposits and prepared manual checks for 100+ employees.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Researched and resolved time discrepancies.
  • Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments using Logistar and Pensoft.
  • Processed wage garnishments and child support.
  • Processed employee W-2 and I-9 forms and managed benefits and leave time.
  • Checked accrued hours against listed hours for leave time.
  • Updated employee banking records when it was necessary.
  • Calculated payroll deductions by accurately using Pensoft and processed payroll to meet preset requirements.
  • Developed reports by compiling summaries for earnings, taxes, deductions, nontaxable wages, disability and leave.
  • Adjusted employee tax status along with information regarding withholding.
  • Issued State and Federal tax forms on annual basis.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Reviewed billing problems, researched issues and resolved concerns.
  • Trained and mentored staff on procedures, compliance requirements and collections techniques.
  • Created new standard operating procedures improving billing accuracy and cash flow.
  • Complied with established internal controls and policies.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Performed billing, collection and reporting functions for office generating over $2 million annually.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.

Billing Manager

Medstar LLC
Sacramento, United States
01.2014 - 06.2016
  • Reviewed billing problems, researched issues and resolved concerns.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Worked with customers to develop payment plans and bring accounts current.
  • Trained and mentored staff on procedures, compliance requirements and collections techniques.
  • Complied with established internal controls and policies.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.

Receptionist

Medstar LLC
Sacramento, CA
07.2013 - 01.2014
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Collected room deposits, fees and payments.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Education

High School Diploma -

C. K. Mcclatchy High School
Sacramento, CA
06.2005

Skills

  • Compliance Requirements
  • Operational Reporting
  • Resolving Discrepancies
  • Check Processing
  • Record Requests
  • Payroll Preparation
  • New Hire Processing
  • Prioritizing and Planning
  • Biweekly Payroll Management
  • Submitting Tax Payments
  • Payroll Computation
  • Child Support Orders
  • Employee Training Oversight

Languages

Spanish
Native or Bilingual

Timeline

Payroll & Billing Manager

Medstar LLC
06.2016 - Current

Billing Manager

Medstar LLC
01.2014 - 06.2016

Receptionist

Medstar LLC
07.2013 - 01.2014

High School Diploma -

C. K. Mcclatchy High School

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Isela Alvardo