Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Isela Cardenas Samaniego

Porter

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

Overview

3
3
years of professional experience

Work History

Manager/Dispatcher Coordinator

Amazon ASG3 LLC
Dallas
08.2024 - 12.2025
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Analyzed business performance data and forecasted business results for upper management.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Established processes to ensure efficient workflow throughout the organization.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Ensured compliance with industry regulations and company policies.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Provided leadership during times of organizational change or crisis situations.
  • Conducted performance reviews for team members.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Managed risk by developing and implementing effective risk management strategies.
  • Developed and implemented strategic plans to achieve company objectives.
  • Worked independently with minimal supervision while consistently meeting daily targets and deadlines.

Office Administrator

FCI
Humble
10.2022 - 01.2024
  • Managed daily administrative tasks, including phone calls, emails, and meeting organization.
  • Implemented an efficient filing system that enhanced document retrieval speed.
  • Responded promptly to customer inquiries or complaints in a professional manner.
  • Created and updated spreadsheets for large data sets, ensuring easy information access.
  • Maintained confidentiality and security of sensitive information according to established protocols.
  • Collaborated with team members to resolve database discrepancies and missing information.
  • Simultaneously managed multiple projects while consistently meeting strict data entry deadlines.
  • Coordinated with logistics team to schedule truck pickups and transport freight.
  • Coordinated daily administrative tasks, enhancing office efficiency and productivity.
  • Oversaw essential office functions, contributing to streamlined operations.

Education

High School Diploma -

Southwest Academy
Houston, TX
05-2016

Skills

  • Customer relationship management
  • Team building
  • Data management
  • Process improvement
  • Effective communication
  • Strategic planning
  • Time management
  • Operational management
  • Performance analysis

Languages

English
Professional
Spanish
Professional

Timeline

Manager/Dispatcher Coordinator

Amazon ASG3 LLC
08.2024 - 12.2025

Office Administrator

FCI
10.2022 - 01.2024

High School Diploma -

Southwest Academy

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