Hi, I’m
Isela Diaz
Keller ,TX
Summary
Dynamic leader with a proven track record, enhancing customer satisfaction and fostering a culture of continuous learning and collaboration. Skilled in complex problem-solving and bilingual communication, I excel in staff training and development, ensuring optimal team performance and financial efficiency. Achieved significant improvements in service delivery and dispute resolution, embodying professionalism and adaptability.
Overview
2
years of professional experience
Work History
Qdoba
Manager
07.2022 - 07.2024
Job overview
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Assisted in training new hires, sharing best practices for exceptional customer service delivery.
- Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
- Proactively identified potential challenges and offered innovative solutions for addressing them before they became critical issues.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Tarrant County College DistrictFort Worth, TX
Master Of Criminal Justice from Criminal Justice
University Overview
- Dean's List [ summer 2024]
- [ 3.9] GPA
Skills
- Team Leadership
- Time Management
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Customer Service
- Positive Attitude
- Problem Resolution
- Attention to Detail
- Hiring and Training
- Adaptability
- Reliability
- Professionalism
- Bilingual in Spanish
- Patience and understanding
- Confidentiality and Privacy
- Respectful and Compassionate
- Strong Ethics
Languages
Spanish
Native or Bilingual
Timeline
Manager
Qdoba
07.2022 - 07.2024
Tarrant County College District
Master Of Criminal Justice from Criminal Justice
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