Isela Gomez
Antioch,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
Super Antojitos Y Taqueria Jalisco
01.2021 - Current
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Front Line Supervisor
Sodexo
11.2019 - 01.2021
- Managed work station assignments, employee breaks and shift rotations to achieve assigned objectives.
- Maintained safe and clean work environment by educating and directing personnel on use of control points, equipment and resources.
- Accomplished staff results by communicating job expectations and planning, monitoring and appraising job results.
- Monitored cash drawers in two checkout stations to verify adequate cash supply.
- Directed work of cooks, food handlers and dishwashers to maintain efficient operations.
- Oversaw meal planning for residents by developing special activities theme meals.
- Collaborated with other departments to coordinate events and promotions.
Assistant Branch Rental Manager
Penske Truck Leasing
05.2017 - 07.2019
- Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
- Placed sales calls and handled sales for incoming customer calls.
- Trained new employees on proper protocols and customer service standards.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
Criminal Investigator Intern
IRS
06.2017 - 08.2017
- Analyzed and interpreted large amounts of financial data obtained from bank records, Fincen reports, and tax returns with the use of Excel.
- Worked with the FBI and IRS special agents to conduct search warrant and created memorandums for each activity conducted.
- Obtained evidence through direct records reviews and conducted interviews with complainants, suspects and policyholders.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Verified compliance with codes and documented findings.
- Worked with law enforcement, prosecutors and company representatives to handle caseload.
Education
Bachelor of Science - Business Administration And Management
California State University - Chico
Chico, CA05.2018
Skills
- Policy Development and Enforcement
- Verbal and Written Communication
- Team Leadership
- Adaptable and Flexible
- Action Oriented
- Fluent in Spanish
Certification
- Professional Business Consultant
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Super Antojitos Y Taqueria Jalisco
01.2021 - Current
Front Line Supervisor
Sodexo
11.2019 - 01.2021
Criminal Investigator Intern
IRS
06.2017 - 08.2017
Assistant Branch Rental Manager
Penske Truck Leasing
05.2017 - 07.2019
Bachelor of Science - Business Administration And Management
California State University - Chico
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