Isela Gomez
Antioch,CA
Summary
Results-driven Operations Manager develops and implements successful marketing plans and strategies. Utilizes customer insights to develop creative strategies that drive customer loyalty and brand recognition.
Overview
7
7
years of professional experience
Work History
Operations Manager
Super Antojitos Y Taqueria Jalisco
2021.01 - Current
- Analyzed competitive landscapes to identify market opportunities, drove revenue growth by 8% with new cart rental venture.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Implemented data-driven decision-making to optimize product performance and drive growth in key markets.
- Increased check sizes by 15% by upselling drinks, desserts, and optimal margin items when customers placed orders.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Managed social media accounts for optimal audience engagement and increased online presence..
Front Line Supervisor
Sodexo USA
2019.12 - 2021.01
- Enhanced team productivity by implementing efficient scheduling and task allocation processes.
- Improved customer satisfaction ratings with consistent high-quality service and effective problem resolution.
- Streamlined operations, identifying areas for improvement and implementing necessary changes.
- Reduced workplace accidents through the implementation of safety policies, procedures, and training programs by 10%.
- Managed work station assignments, employee breaks and shift rotations to achieve assigned objectives.
- Coordinated and managed line shutdowns, production startups and changeovers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Supervised food preparation to guarantee compliance with nutritional guidelines and health regulations.
- Developed creative marketing strategies to promote healthy food choices among students and increase cafeteria revenue.
Assistant Rental Sales Manager
Penske Truck Leasing
2017.05 - 2019.08
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Ranked among top sales performers, in my district.
- Cross-trained existing employees to maximize team agility and performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
MBA -
Saint Mary's College of California
Moraga, CA05.2025
Bachelor of Science - Business Administration And Management
California State University - Chico
Chico, CA05.2018
Skills
- Fluent Bilingual (Spanish)
- Cross-functional Collaboration
- Managing Operations and Efficiency
- Problem Solving
- Customer service
- Effective communication
Timeline
Operations Manager
Super Antojitos Y Taqueria Jalisco
2021.01 - Current
Front Line Supervisor
Sodexo USA
2019.12 - 2021.01
Assistant Rental Sales Manager
Penske Truck Leasing
2017.05 - 2019.08
MBA -
Saint Mary's College of California
Bachelor of Science - Business Administration And Management
California State University - Chico
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