Isela Gonzalez
College Graduate
San Jose,CA
Summary
Recent college graduate, quick learner, experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable worker who goes above and beyond in any task given. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Management Trainee
Enterprise Holdings
Hayward, CA
08.2021 - 12.2021
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Organized projects and contests to increase sales and encourage exceptional customer service.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Handled day-to-day customer or client questions via telephone or email.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
Package Handler
Fed Ex Ground
San Leandro, CA
11.2019 - 04.2020
- Handled inventory control and cycle counting procedures.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Assembled, sealed and loaded packages into correct trucks.
- Assisted warehouse manager with during busy periods, developing new skills while boosting warehouse efficiency.
- Used hand-held scanners and physical logs to accurately track item movements.
Insurance Sales Agent
Bay Tech Insurance Services
Redwood City, CA
08.2019 - 01.2020
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Analyzed retention, loss ratio trends and sales volume to identify areas for improvement.
- Drove team revenue totals by bringing in top sales numbers.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
- Conducted annual reviews of existing policies to update information.
Package Handler
Fed Ex Ground
San Jose, NM
12.2018 - 07.2019
- Handled inventory control and cycle counting procedures.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Assembled, sealed and loaded packages into correct trucks.
- Assisted warehouse manager with during busy periods, developing new skills while boosting warehouse efficiency.
- Used hand-held scanners and physical logs to accurately track item movements.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Service Deli Clerk
Lucky's Supermarket
San Jose , CA
05.2018 - 10.2018
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Greeted customers at counter to fulfill requests and answer questions.
- Prepared salads, soups and sandwiches for customers.
Education
High School Diploma -
Kipp San Jose Collegiate
San Jose, CABachelor of Science - Criminal Justice Administration
California State University - East Bay
Hayward, CA 08.2016 - 05.2021
Skills
File and database management
Customer Relations
Call Scheduling
Policy renewals
Quotes and sales
Time Management
Organization
Certification
First Aid/CPR Certified
Timeline
Management Trainee
Enterprise Holdings
08.2021 - 12.2021
Package Handler
Fed Ex Ground
11.2019 - 04.2020
Insurance Sales Agent
Bay Tech Insurance Services
08.2019 - 01.2020
Package Handler
Fed Ex Ground
12.2018 - 07.2019
Service Deli Clerk
Lucky's Supermarket
05.2018 - 10.2018
Bachelor of Science - Criminal Justice Administration
California State University - East Bay
08.2016 - 05.2021
High School Diploma -
Kipp San Jose Collegiate