Isela Guzman
Lodi,CA
Summary
Proven retail professional with extensive experience in enhancing store operations and customer satisfaction at CVS Pharmacy. Excelled in inventory monitoring and merchandise display, boosting sales through strategic product placement. Demonstrated leadership by mentoring new staff, showcasing strong interpersonal skills and a commitment to excellence.
Overview
3
3
years of professional experience
Work History
Front End Associate
Costco
02.2024 - Current
- Answered store and merchandise questions and led customers to wanted items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Greeted customers to determine wants or needs.
- Greeted customers upon arrival and offered assistance with locating store merchandise.
- Utilized point-of-sale system to process cash, credit card, check and gift card payments.
- Provided product knowledge to customers as needed.
- Processed and completed cash or credit transactions accurately.
- Resolved customer complaints, guided them, and provided relevant information.
- Answered customer inquiries regarding product features, pricing, and availability.
- Handled cash, credit, and debit transactions accurately and efficiently.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Engaged with customers to ensure a positive shopping experience.
- Ensured compliance with all safety policies and procedures.
- Facilitated the signing up of customers for store loyalty and credit card programs.
- Recommended, selected and located merchandise based on customer desires.
- Monitored and maintained the front-end area to ensure safety and prevent shoplifting.
- Operated register for cash, check, and credit card transactions, maintaining accuracy.
- Maintained clean and clutter-free front-end area.
- Greeted customers warmly and directed them to appropriate store sections.
- Collaborated closely with coworkers on special projects or tasks as assigned by manager.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Demonstrated strong problem solving skills when handling customer complaints or inquiries.
- Greeted customers warmly upon arrival and identified their needs.
- Computed purchases and received and processed cash or credit payment.
- Kept checkout areas clean, organized, and replenished with necessary supplies.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Supervisor in Training
Costco
10.2025 - 11.2025
- Oversaw daily operations to ensure compliance with company policies and procedures.
- Trained staff on customer service best practices to enhance patient experience.
- Managed inventory levels, ensuring timely restocking of essential merchandise.
- Assisted in implementing new procedures to improve workflow efficiency.
- Developed training materials to support onboarding of new employees.
- Resolved customer inquiries and complaints, maintaining high satisfaction rates.
- Monitored team performance, providing coaching and feedback to promote professional growth.
Supervisor in Training
CVS Pharmacy
08.2022 - 12.2023
- Identified areas of improvement through data analysis and monitoring of key performance indicators.
- Assigned work and monitored performance of project personnel.
- Managed employee schedules, handled workflows and evaluated workloads and resources.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Monitored employee attendance records and ensured compliance with company policies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained new employees on company policies, procedures, and job duties.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Handled cash and credit transactions, performed financial record keeping and maintained security of funds.
- Provided feedback, coaching and development opportunities to team members as needed.
- Resolved customer complaints in a professional manner by utilizing problem-solving skills.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained new employees on the daily job duties, policies and procedures.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
Cashier
CVS Pharmacy
08.2022 - 12.2023
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer questions and provided store information.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Worked closely with front-end staff to assist customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Followed company security procedures for handling large sums of money.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained work area and kept cash drawer organized.
- Performed other duties as assigned by management.
- Offered customers carry-out service at completion of transaction.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Collected payments and provided accurate change.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Welcomed customers, offering assistance to help find store items.
- Counted and balanced cashier drawers.
- Answered phone calls to assist customers with questions and orders.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Helped with purchases and signed customers up for rewards program.
- Stocked shelves with merchandise when needed.
- Answered customers' questions and provided information on store procedures or policies.
- Issued receipts, refunds, credits or change due to customers.
- Discounted purchases by scanning and redeeming coupons.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Greeted customers promptly and responded to questions.
- Worked effectively in team environments to make the workplace more productive.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed routine maintenance and repair.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
Education
High School Diploma -
Tokay High School
Lodi CA05-2023
Skills
- Achieved seamless retail transactions through efficient processes Enhanced merchandise display setup, resulting in improved customer engagement Streamlined merchandising and display assembly, leading to increased sales Optimized order selection and preparation for timely fulfillment Improved product restocking practices, ensuring consistent inventory levels Elevated display setup quality, attracting more foot traffic Strengthened inventory monitoring, contributing to reduced stock discrepancies Maintained store appearance, fostering a welcoming shopping environment
References
References available upon request.
Timeline
Supervisor in Training
Costco
10.2025 - 11.2025
Front End Associate
Costco
02.2024 - Current
Supervisor in Training
CVS Pharmacy
08.2022 - 12.2023
Cashier
CVS Pharmacy
08.2022 - 12.2023
High School Diploma -
Tokay High School