Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Isela Hernandez

Summary

A very dedicated individual with clear and concise verbal communication. An attentive listener, well spoken, great team leader along with listening to ideas and contributing as well. Always prioritizing important tasks able to meet any deadline if needed. Very good time management. Works great with others and herself. Can adapt into any change in position, task, or any challenges that arise.

Overview

4
4
years of professional experience

Work History

Medical Office Assistant

Jimmy Yu Chiropractic
02.2023 - 07.2024
  • Company Overview: A very good work environment with a lot of helpful people
  • Greeting patients into the facility, explaining the process to patients and answering any questions or concerns
  • Was cross trained, helped out with screening patients, helping patients into therapy a little bit of everything
  • Had very good communication with managers as well as coworkers helping each other out if needed with any questions or if busy
  • Learning to be patient and understanding has helped me so much throughout this job experience
  • A very good work environment with a lot of helpful people
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Optician/Receptionist

John Akamatsu
04.2022 - 12.2022
  • Working with a small group of people along with the Doctor
  • A little bit of the job task includes receptionist work along with doing tests on all patients
  • Calling patients to confirm appointments or scheduling patients
  • Verifying insurances (VSP, IMED)
  • Sending out glasses for prescription or for fixing
  • Ordering contacts for refills
  • Once patients were done with the test and finished up with the doctor we'd help them out choose they're best frames and see what lenses would best fit their ideal eyes
  • Patients always left happy and came back every year for their annual visit
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Verified and updated patient records promptly to guarantee accurate prescription information.

Sales Associate

ZARA
07.2021 - 03.2022
  • First retail job
  • Expanded my communication skills
  • Some of the job tasks would be helping out any customer finding the latest fashion trend, any size or just finding something they like on social media
  • Try our best to help them either order it or see what other stores might have it
  • Was cross trained on registers, packing online orders, dressing rooms, floor, delivery therefore every shift would look different depending on the day
  • Had great bonds with people along with managers and supervisors
  • Always working great with others, I went out of my way to help anyone who needed help once my duties were done
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Customer Service Cashier

Yoshinoya
10.2020 - 06.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.

Education

Santa Monica College
02.2020

High School -

West Adams Prep High School
06.2019

Skills

  • Verbal communication
  • Listening
  • Team leadership
  • Task prioritization
  • Time management
  • Adaptability
  • Computer skills
  • Problem-solving
  • HIPAA regulations
  • Positive attitude
  • Patient scheduling

Languages

English
Spanish
Professional Working

Timeline

Medical Office Assistant

Jimmy Yu Chiropractic
02.2023 - 07.2024

Optician/Receptionist

John Akamatsu
04.2022 - 12.2022

Sales Associate

ZARA
07.2021 - 03.2022

Customer Service Cashier

Yoshinoya
10.2020 - 06.2021

High School -

West Adams Prep High School

Santa Monica College

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Isela Hernandez