Isela Ledezma

Air Walker Supervisor

United Parcial Service

10.1996 - Current

amend/correct ODSE depending on daily staffing, ie call offs and vacations.
maintain and account for all OSHA related training,including annual quarterly and monthly documents like SWM Safe Work Methods ,Hazardous material observations etc.
PCM walkers daily on current methods and procedures as well as training on route.
Coordinated daily with full time supervisor John humes as well as with part time air dept supervisor Todd Griffin on any and all changes concerning pick ups and procedures.
Time Card Approval.
Coordinated daily with full time supervisor John humes as well as with part time air dept supervisor on any and all changes concerning pick ups ar procedures. i
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Updated account information to maintain customer records.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Maintained professional, organized, and safe environment for employees and patrons.
Accomplished multiple tasks within established timeframes.
Managed and motivated employees to be productive and engaged in work.
Utilized sorting systems to sort items fast and accurately.
Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.

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