Isela Navarro
EDINBURG,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Flower Designer
Cutely Flower Shop LLC
Edinburg, TX
11.2018 - Current
- Assisted in developing new product lines including bouquets and wreaths.
- Established relationships with customers to understand their needs and preferences.
- Ensured customer satisfaction by providing quality products and services.
- Maintained records of sales transactions using a computer system or manual files.
- Coordinated with vendors to ensure timely delivery of flowers and supplies.
- Organized the work area for efficient workflow during busy periods.
- Provided excellent customer service by promptly responding to inquiries or complaints.
- Ordered materials from suppliers based on availability and cost effectiveness.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
Administrative Manager
Structure Team LLC
McAllen, TX
06.2018 - 08.2021
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Oversaw the maintenance of office equipment, supplies, and facilities.
- Provided support to departmental managers in the development of project plans and initiatives.
- Monitored department budgets by tracking expenses against allocated funds.
- Reviewed contracts prior to signing them in order to protect the interests of the organization.
- Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
- Identified and solved problems to enhance management and business direction.
Receptionist
Bert Ogden Chevrolet
Mission, TX
06.2016 - 09.2017
- Monitored office supplies inventory and placed orders when necessary.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
Education
Associate of Arts - Business Administration
South Texas College
Mcallen, TX05-2019
Skills
- Client Consultations
- Order Placement
- Bouquets design
- Vendor relation
- Invoice Processing
- Data Entry
- Office Administration
- Business Management
Timeline
Flower Designer
Cutely Flower Shop LLC
11.2018 - Current
Administrative Manager
Structure Team LLC
06.2018 - 08.2021
Receptionist
Bert Ogden Chevrolet
06.2016 - 09.2017
Associate of Arts - Business Administration
South Texas College
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