Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Isela Ortiz

Kissimmee,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Personal Driver

Self Employed Services
07.2023 - 12.2023
  • Enhanced client satisfaction by providing timely and efficient transportation services.
  • Maintained a high level of vehicle cleanliness, ensuring a comfortable experience for all clients.
  • Navigated complex routes and adjusted travel plans for optimal efficiency and time management.
  • Ensured client safety by adhering to all traffic laws and regulations, maintaining an excellent driving record.
  • Developed strong rapport with clients, leading to repeat business and positive referrals.
  • Assisted clients with luggage or other items, demonstrating excellent customer service skills.
  • Increased client trust through exceptional punctuality and reliability in fulfilling driving assignments.
  • Assisted elderly passengers with mobility needs by providing physical support when entering/exiting the vehicle.
  • Remained calm under pressure during unexpected challenges such as road closures or vehicle malfunctions, quickly devising alternate solutions to ensure timely arrival at destinations.
  • Engaged in polite conversation when appropriate to encourage passenger comfort.

Customer Service Representative

Walgreens
03.2023 - 06.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Security Officer

Vital Security And Investigations
04.2019 - 01.2023
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Assisted in developing comprehensive security policies to address potential risks and protect company assets.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Checked and verified photo identification prior to granting facility access.

Education

Certification - Health

Professional Academy of Health
Kissimmee
04.2018

GED -

St. James Academy
Ft. Pierce, FL
08.2013

Skills

  • Situational Awareness
  • Emergency Procedures
  • Client Relations
  • Clean Driving Record
  • Adaptability
  • Interpersonal Skills
  • Attention to Detail
  • Professionalism
  • Time Management
  • Reliability
  • Critical Thinking
  • Problem Solving

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Personal Driver

Self Employed Services
07.2023 - 12.2023

Customer Service Representative

Walgreens
03.2023 - 06.2023

Security Officer

Vital Security And Investigations
04.2019 - 01.2023

Certification - Health

Professional Academy of Health

GED -

St. James Academy
Isela Ortiz