Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Personal Driver
Self Employed Services
07.2023 - 12.2023
Enhanced client satisfaction by providing timely and efficient transportation services.
Maintained a high level of vehicle cleanliness, ensuring a comfortable experience for all clients.
Navigated complex routes and adjusted travel plans for optimal efficiency and time management.
Ensured client safety by adhering to all traffic laws and regulations, maintaining an excellent driving record.
Developed strong rapport with clients, leading to repeat business and positive referrals.
Assisted clients with luggage or other items, demonstrating excellent customer service skills.
Increased client trust through exceptional punctuality and reliability in fulfilling driving assignments.
Assisted elderly passengers with mobility needs by providing physical support when entering/exiting the vehicle.
Remained calm under pressure during unexpected challenges such as road closures or vehicle malfunctions, quickly devising alternate solutions to ensure timely arrival at destinations.
Engaged in polite conversation when appropriate to encourage passenger comfort.
Customer Service Representative
Walgreens
03.2023 - 06.2023
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Collaborated with team members to develop best practices for consistent customer service delivery.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Security Officer
Vital Security And Investigations
04.2019 - 01.2023
Improved overall security by conducting regular patrols and monitoring surveillance systems.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Assisted in developing comprehensive security policies to address potential risks and protect company assets.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Checked and verified photo identification prior to granting facility access.