Isela Reyes
Business Clerk
Donna,TX
Summary
Dynamic sales professional with a proven track record at Dillards, excelling in product sales and customer support. Recognized for consistently achieving sales targets through effective strategies and exceptional problem-solving skills. Adept at fostering teamwork and collaboration, enhancing customer satisfaction, and training staff to deliver outstanding service.
Overview
2026
2026
years of professional experience
2
2
Languages
Work History
Sales Associate
Dillards
05.2024 - Current
- Solved customer challenges by offering relevant products and services.
- Exhibited exceptional communication skills while engaging with customers and colleagues, promoting a positive work environment.
- Processed cash transactions diligently, confirming correct change delivery and ensuring balanced registers upon shift completion.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
- Answering phone calls from customers, transferring calls to there appropriate department while engaging with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Personal Shopper
Walmart
2023 - 2024
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Participated in team meetings and staff training sessions.
Co-Founder
Healthy House
2020 - 2022
- Ensured compliance with health and safety regulations, maintaining record of zero violations.
- Collaborated with marketing team to promote special events, increasing foot traffic during off-peak hours.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Checked and monitored inventory levels to reorder items. Managed inventory levels to ensure optimal stock, avoiding both overstock and stockouts.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Fostered culture of teamwork, leading by example and encouraging open communication. Increased customer satisfaction scores by training staff in conflict resolution and customer service excellence.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
Education
Associate of Arts - Culinary Arts
South Texas College
McAllen, TX 05.2001 -
Skills
Product sales
Staff devlopment
Customer support
Problem-solving skills
Teamwork and collaboration
Payment processing
Time management
Sales strategies
Timeline
Sales Associate
Dillards
05.2024 - Current
Associate of Arts - Culinary Arts
South Texas College
05.2001 -
Personal Shopper
Walmart
2023 - 2024
Co-Founder
Healthy House
2020 - 2022
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