Isela Reyna
Port Arthur,TX
Summary
Proven Pharmacy Technician with a track record of enhancing workflow optimization and customer service at Walgreens. Skilled in insurance billing and demonstrating exceptional problem-solving abilities. Excelled in fostering patient confidentiality and building positive relationships, significantly reducing prescription wait times. A reliable team player committed to improving pharmacy operations and patient care. Personable and dedicated with keen eye for detail and proactive approach.
Overview
1
1
year of professional experience
Work History
Pharmacy Technician
Walgreens
06.2024 - Current
- Resolved third-party billing, computer system and customer service issues.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Cashier/Server
Dickeys BBQ Pit
01.2024 - 07.2024
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Learned duties for various positions and provided backup at key times.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Built relationships with customers to encourage repeat business.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Bachelor of Science - Pre-med
Lamar University
Beaumont, TX05-2028
High School Diploma -
Memorial High School
Port Arthur05-2024
Major in Medical Coding - Medical Coding
Lamar State College
Port Arthur, TX05-2024
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Insurance Billing
- Processing payments
- Patience and Empathy
- Customer Service/Assistance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Pharmacy Technician
Walgreens
06.2024 - Current
Cashier/Server
Dickeys BBQ Pit
01.2024 - 07.2024
Bachelor of Science - Pre-med
Lamar University
High School Diploma -
Memorial High School
Major in Medical Coding - Medical Coding
Lamar State College
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