Isela Rodriguez
Oklahoma City
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Admission/Billing
One Core Health
05.2015 - 01.2023
- Managed billing cycles to ensure timely invoicing and collections.
- Streamlined collections processes, improving overall efficiency of payment recovery.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Handled multi-line phone system, directing calls and addressing inquiries promptly.
- Coordinated appointments and scheduled meetings for staff and clients effectively.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for patients.
- Scheduled, coordinated and confirmed appointments and meetings.
- Responsible for collecting copays, payments.
- Managed patient records using electronic health record systems to ensure data accuracy and confidentiality.
- Coordinated the retrieval and filing of medical documents to improve access for clinical staff.
Front Desk Receptionist
The Therapy Center/One Core Health
09.2008 - 05.2015
- Greeting patients, answer phones and schedule appointments
- Maintained organized filing systems, ensuring easy access to patient information and records.
- Pull charts for next day patients
- Responsible for reviewing any patient information to ensure all information is correct.
- Responsible for ensuring all post-operative patients are scheduled for therapy the day after surgery and obtaining scripts.
- Verifying insurance, obtaining authorizations for visits.
- Medical Records and Purge old charts when required.
- Assist all medical staff as needed.
Education
High School Diploma -
Washington High School
Ogden,UTSkills
- Bilingual in spanish
- Friendly, positive attitude
- Dependable and responsible
- Organization and time management
- Multitasking Abilities
- Customer service
Languages
Spanish
Timeline
Admission/Billing
One Core Health
05.2015 - 01.2023
Front Desk Receptionist
The Therapy Center/One Core Health
09.2008 - 05.2015
High School Diploma -
Washington High School