Isela Torres
Fairfield,CA
Summary
Detail-oriented professional with expertise in client assistance and medical documentation. Proven ability to maintain HIPAA compliance while enhancing customer relationships and tracking client progress.
Overview
15
15
years of professional experience
Work History
Direct Support Professional
Dungarvin
Vacaville, California
02.2022 - 06.2025
- Assisted individuals with daily living activities and personal care needs.
- Maintained accurate documentation of client progress and care plans.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Tracked and reported clients' progress based on observations and conversations.
- Maintained detailed records of services performed on clients.
- Helped clients get in and out of beds and wheelchairs.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Assisted individuals in learning and developing new skills.
Front Office Receptionist
Dr. Craig Gillespie
Fairfield, California
04.2014 - 01.2022
- Greeted patients warmly and managed front desk operations at a busy medical facility.
- Scheduled appointments efficiently using electronic health record systems and maintained calendar accuracy.
- Verified patient insurance information and ensured compliance with healthcare regulations.
- Managed patient inquiries and directed them to appropriate medical staff for assistance.
- Maintained a clean, organized reception area to promote a welcoming environment for patients.
- Set up appointments for physician visits and procedures using calendar software.
- Followed HIPAA guidelines when handling confidential patient information.
- Ensured all patient paperwork was complete and up to date before submitting it to the billing department for processing claims.
- Provided excellent customer service through courteous interactions with patients and families.
- Answered incoming calls promptly, efficiently processed callers' inquiries, and transferred calls to appropriate personnel when necessary.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Entered insurance, demographics and health history into patient database.
Massage Therapist
My Retreat Med Spa
Vacaville, California
10.2010 - 03.2014
- Maintained a clean and organized treatment space for optimal client experience.
- Assessed client conditions and recommended appropriate treatment plans.
- Managed appointment scheduling and client records efficiently using spa software.
- Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
- Personalized massage services to craft customized sessions.
- Adhered strictly to all state laws governing massage therapy practice.
- Maintained detailed documentation of all treatments provided to ensure continuity of care between sessions.
- Safeguarded client experience, maintaining confidentiality and upholding commitment to safety.
- Ensured compliance with health and safety regulations in the massage environment.
- Provided therapeutic massage services to clients with varying needs.
Education
Associates Degree -
Milan Institute of Cosmetology
Fairfield, CA03-2010
High School Diploma -
Kofa High School
Yuma, AZ06-2004
Skills
- Client assistance
- Medical documentation
- Activity planning
- Progress reporting
- Personal care
- Customer relationship management
- Appointment scheduling
- Attention to detail
- Client documentation
- Charting and documentation
- HIPAA compliance
- Patient intake processes
- Insurance verification
- Front office management
- Effective communication
- Scheduling
- Documentation and reporting
Languages
Spanish
Native/ Bilingual
Timeline
Direct Support Professional
Dungarvin
02.2022 - 06.2025
Front Office Receptionist
Dr. Craig Gillespie
04.2014 - 01.2022
Massage Therapist
My Retreat Med Spa
10.2010 - 03.2014
Associates Degree -
Milan Institute of Cosmetology
High School Diploma -
Kofa High School