Isellah Ballina
Simi Valley,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Also Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Lead Kitchen Supervisor
Just Food For Dogs
01.2022 - 11.2023
- Monitored food preparation, and production
- Controlled food costs and managed inventory.
- Monitored food inventory and supplies to prevent waste.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
Certified Nutritional Consultant/Customer Service Representative
Just Food For Dogs
10.2021 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Cross-trained and provided backup support for organizational leadership.
Line Cook Trainer/Prep Cook
Panera Bread
04.2020 - 05.2021
- Trained cooks to maintain clean, organized and sanitary workstations.
- Supported management strategies to build cooperative and skilled kitchen team.
- Cooked same meals over and over during shifts with exact quality results.
- Monitored and managed kitchen staff during busy rush periods to maintain service levels.
- Learned how to prepare menu items according to precise recipes, cooking procedures and methodologies.
- Coordinated group training to share kitchen procedure changes.
- Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
Server/Cashier
Big Z Family Restaurant And Catering
05.2017 - 10.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served outside catering events
- Assist with training and leading other emplyees
Cashier/Retail Sales Associate
Big Als Pet Feed
04.2018 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
Education
No Degree - Phycology
Moorpark College
Moorpark, CA06.2027
High School Diploma -
Monte Vista Independent Learning Academy
Simi Valley, CA06.2022
Skills
- Team leadership
- Customer service
- Time management
- Schedule Coordination
- Communication
- Problem Solving
- Computer skills
- Organization
Timeline
Lead Kitchen Supervisor
Just Food For Dogs
01.2022 - 11.2023
Certified Nutritional Consultant/Customer Service Representative
Just Food For Dogs
10.2021 - 11.2023
Line Cook Trainer/Prep Cook
Panera Bread
04.2020 - 05.2021
Cashier/Retail Sales Associate
Big Als Pet Feed
04.2018 - 03.2019
Server/Cashier
Big Z Family Restaurant And Catering
05.2017 - 10.2019
No Degree - Phycology
Moorpark College
High School Diploma -
Monte Vista Independent Learning Academy
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