Summary
Work History
Education
Skills
Affiliations
Additional Information
Languages
Timeline
Generic

Isemelandy Simon

Homestead,FL

Summary

Resourceful and dedicated College student with excellent Customer service skills and a demonstrated commitment to providing outstanding customer service. Organizational solid and on-time abilities with proven success in managing multiple problem-solving skills. Well-rounded and professional team player dedicated to gaining more skills in any position available, part-time or full-time.

Work History

Guest Service Associate

Showbiz Cinemas
07.2023 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Anticipated guests' service needs by asking questions to understand needs better and listening to guest preferences.
  • Welcomed and acknowledged guests with a smile, eye contact, and friendly verbal greeting using the guest's name, boosting overall guest satisfaction scores
  • Used Microsoft office to check daily record sheets, guest accounts and available vouchers.

Team Member

Popeyes
08.2023 - 09.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.

Education

High school diploma -

South Dade Senior High

Associate - Nursing

Miami Dade College

Skills

  • Strong communication skills
  • Customer service skills
  • Point of sale (POS) Systems
  • Cashier background
  • Clean and neat appearance
  • Professional and friendly
  • Proficient in Microsoft Office
  • Interpersonal skills
  • Strong work ethic and problem-solving skills
  • Skilled at receiving and processing transactions
  • Honesty
  • Verbal and Written Communication

Affiliations

Cooperated with teammates to write a book and made flyers.

Prolonged periods of standing, walking, and climbing stairs. Able to lift 50 pounds at times.

Collaborated with a diverse group from every faction on a project. Responsible for being a leader of multiple group projects.

Manage daily activity log and record daily activities. Assists staff as needed and welcomes them. Cooperate with the team to provide remarkable services. Able to consistently provide a friendly and cheerful disposition.

Analyzed simulations and manipulated them to function more smoothly. Devised and executed a plan to make situations better. Identified flaws in logic regarding genetic purity and shared findings with others. Able to make good decisions on the spot.

Availability to work during holidays, nights, and weekends with increased hours during peak times

Additional Information

  • Work in every position, based on need.
  • Answer staff questions and customer service requests. Assisting in the maintenance of all equipment
  • Handle any customer concerns or complaints professionally and assist in resolving problems according to policy.
  • Cash Handling

Languages

English
Native or Bilingual
French
Native or Bilingual
Creole
Native or Bilingual
Spanish
Elementary

Timeline

Team Member

Popeyes
08.2023 - 09.2023

Guest Service Associate

Showbiz Cinemas
07.2023 - Current

High school diploma -

South Dade Senior High

Associate - Nursing

Miami Dade College
Isemelandy Simon