Isena Norgaisse
Houston,TX
Summary
Detail-oriented Service Technician with a proven history of testing and evaluating service options to offer quality resolutions. She was frequently commended for completing service orders quickly, maintaining documentation accuracy, and committed to providing superior service and clear client communication.
Overview
7
7
years of professional experience
Work History
Service Technician
Assurant
04.2022 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
EMR ANALYST
Village MD, Primaria Health
05.2020 - 07.2022
- Prepared patient care reports, medical necessity forms and incident reports to document shift details and enter in database.
- Replaced used linens, blankets and supplies to prepare for calls.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
Call Center Customer Service Specialist
Iqor
03.2017 - 11.2019
- Helped a large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer complaints and addressed emergency requests and needs.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Detailed payment options and explained price, receipt and billing details to customers.
Education
Bachelor of Science -
Florida International University
Miami, FL2022
Skills
- Attention to Detail
- Testing and Analysis
- Expertise in Installations
- Preventive Maintenance
- EMR System
- JAVA
- Auditing
Languages
Haitian Creole
Timeline
Service Technician
Assurant
04.2022 - Current
EMR ANALYST
Village MD, Primaria Health
05.2020 - 07.2022
Call Center Customer Service Specialist
Iqor
03.2017 - 11.2019
Bachelor of Science -
Florida International University
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