ISENA NORGAISSE
Palm Beach,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server
Omni Hotels & Resorts
02.2022 - 11.2023
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Provided friendly, courteous service to create memorable moments for guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
Server
Graces
05.2021 - 11.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Brookdale Assisted Living
08.2018 - 04.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Bachelor of Science - Psychology
Florida International University
Miami, FL2024
Skills
- Team Player
- Wine and Liquor Service
- Food Safety Understanding
- POS System Operations
- Food Sales and Promotion
- Banquet Coordination
- Food Preparation and Safety
Languages
Haitian Creole
Native or Bilingual
Timeline
Server
Omni Hotels & Resorts
02.2022 - 11.2023
Server
Graces
05.2021 - 11.2023
Server
Brookdale Assisted Living
08.2018 - 04.2021
Bachelor of Science - Psychology
Florida International University
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