Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Isena Norgaisse

Miami,FL

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

3
3
years of professional experience

Work History

Server

Wellington International Equestrian Festival
12.2023 - 04.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Graces By Johnny Carrabba
01.2022 - 12.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Shift Leader

Zara
02.2021 - 12.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Education

Bachelor of Science - Psychology

Florida International University
Miami
05.2025

Skills

    Strong Work Ethic

    Exceptional customer service

    Guest Engagement

    Relationship Management

    Team Player

    Reliability

    Multitasking

    Team Leadership

Languages

haitian creole
Native or Bilingual

Timeline

Server

Wellington International Equestrian Festival
12.2023 - 04.2024

Server

Graces By Johnny Carrabba
01.2022 - 12.2023

Shift Leader

Zara
02.2021 - 12.2023

Bachelor of Science - Psychology

Florida International University
Isena Norgaisse