Summary
Overview
Work History
Education
Skills
Timeline
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ISHA AL-SAADI

Customer Service Specialist
Lowell,MA

Summary

Customer Service Professional/Licensed Real Estate Agent in New Hampshire. Working towards licensure in Massachusetts. Straight forward, persuasive communicator; tailors approach to meet the needs of specific audiences. Excellent listener; assesses needs, synthesizes and articulates information to assist customers in making appropriate choices to fulfill their goals. Resourceful and innovative; proven talent to adapt quickly to challenges. Consistently meets or exceeds goals.


Well-qualified customer service specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.


Accomplished Real Estate Agent skilled at evaluating and marketing investment properties through large scale open houses. Expertly analyzes comparable property, short sale and foreclosure statistics to realize clients' best possible financial return. Well-developed network of real estate professionals, mortgage lenders and inspectors.

Overview

8
8
years of professional experience
8
8
years of post-secondary education

Work History

REAL ESTATE AGENT

Cameron Prestige
Wakefield , MA
07.2019 - 04.2022
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Communicated with clients to understand property needs and preferences.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling 50-75 customers daily.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Conducted comprehensive market analysis to identify opportunities for investors.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
  • Performed home evaluations and developed competitive market analysis for homes.

CLINICAL DATA COORDINATOR

Saint Jude Medical/Abbott
Burlington, MA
02.2017 - 03.2018
  • Reported data that is unreadable or illogical to appropriate person
  • Managed system for secure storage, transmission and manipulation of clinical data.
  • Participated in quality assurance reviews to verify accuracy and reliability of data.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Enforced strict data validation rules to maintain accuracy and completeness of clinical data
  • Managed patients records kept track of all routine and emergency room visits.

Platinum Customer Care Professional

Circles/Aspire Lifestyles
Chelmsford, MA
03.2014 - 03.2017
  • Delivered premier concierge service by collaborating with business partners to schedule dinner reservations, order flowers, tickets to events, specialist appointment, special travel requests in timely manner approximately 30 service requests daily.
  • Improved customer satisfaction by quickly and effectively solving customer issues, such as scheduling conflicts.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Logged call information and solutions provided into internal database.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Navigated multiple computer systems and applications to find information.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of service changes.

Education

MA Real Estate Licensure Course -

Cameron Real Estate School
Wakefield, MA
11.2022 - 11.2022

NH Real Estate License Course -

New Hampshire Real Estate School
Bedford,NH
02.2019 - 03.2019

Quality Systems Certificate -

Middlesex Community College
Lowell, MA
03.2018 - 05.2018

Bachelor of Arts - Social Sciences

Seton Hall University
South Orange, NJ
08.2007 - 05.2015

Skills

    Strong organizational skills

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Timeline

MA Real Estate Licensure Course -

Cameron Real Estate School
11.2022 - 11.2022

REAL ESTATE AGENT

Cameron Prestige
07.2019 - 04.2022

NH Real Estate License Course -

New Hampshire Real Estate School
02.2019 - 03.2019

Quality Systems Certificate -

Middlesex Community College
03.2018 - 05.2018

CLINICAL DATA COORDINATOR

Saint Jude Medical/Abbott
02.2017 - 03.2018

Platinum Customer Care Professional

Circles/Aspire Lifestyles
03.2014 - 03.2017

Bachelor of Arts - Social Sciences

Seton Hall University
08.2007 - 05.2015

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ISHA AL-SAADICustomer Service Specialist