Hi, I’m
Isha Ewing
Williamsburg,VA
Summary
Attentive Direct Support Professional passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills.
Overview
8
years of professional experience
Work History
Divine Intensive
Direct Support Professional
11.2023 - Current
Job overview
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
The Farley Center
Behavioral Health Technician
05.2023 - 11.2023
Job overview
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
Cumberland Hospital
Cumberland Hospital behavioral health technician
09.2021 - 05.2023
Job overview
- Monitoring the safety and well-being of patients
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
Ibex Global
IBEX Global customer service
06.2017 - 11.2020
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
AFNI
AFNI consumer agent
02.2016 - 03.2017
Job overview
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bethel High SchoolHampton, VA
Standard Diploma
06.2013
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
Timeline
Direct Support Professional
Divine Intensive
11.2023 - Current
Behavioral Health Technician
The Farley Center
05.2023 - 11.2023
Cumberland Hospital behavioral health technician
Cumberland Hospital
09.2021 - 05.2023
IBEX Global customer service
Ibex Global
06.2017 - 11.2020
AFNI consumer agent
AFNI
02.2016 - 03.2017
Bethel High School
Standard Diploma
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