Isha Latif

Understanding the goals of a successful company to become a respected accomplished team member to support my customers. Having strong agile mindset for consistent Information Technology training enabling a company’s mission. My goal is to become an Information Technology trade veteran putting my IT college diploma and motivation for work hard, in IT environments like: Front line Help Desk talent with people, hardware, software, networks- remote or in-person trouble-shooting basic IT issues to resolution such as end user’s desktop device repairs, identify network issues and perform escalation procedures, move or upgrade end-user devices as a large group Authorized Service Interruptions (ASI) or individual enhancement. Data Center rack and stack of switches, routers, firewalls, security monitoring devices, copper / fiber network uplinks, virtual stacking, patch panel copper / fiber patching to end-user workstations from Technology Rooms, plugging devices basic power cords to Uninterrupted Power Supplies and surge protectors always neatly dressed, velcro wrapped organized fashion, and labeled with P-touch or similar labeling schemes. Eager and willing to work any necessary regular or night time hours to support unexpected critical technology fixes. Motivated QA Tester with training in Manual Testing, SQL, Selenium, Tosca, API Testing, and Software Testing principles. Hands-on exposure to DrChrono application testing and strong customer service experience from Harris Teeter. Eager to begin a career as an entry level IT support professional.