Isha Nur
Tucson,AZ
Summary
Proven leader in operational efficiency and strategic planning, I significantly increased revenue at Learn and Play Daycare Preschool by implementing effective business strategies. Skilled in operations oversight and relationship building, I excel in driving sustainable growth and improving team performance. Expert in employee scheduling and proficient in [Software], my approach transforms challenges into achievements.
Overview
6
6
years of professional experience
Work History
Director of Operations
Learn and Play Daycare Preschool
2023.07 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
Front Office Manager
Bright Minds Daycare
2020.06 - 2020.12
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Direct Support Professional
North Eastern Services
2018.05 - 2020.04
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Completed regular check-ins and progress report for each client.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
Education
High School Diploma -
Granger High School
West Valley City, UT05.2017
Skills
- Operational Efficiency
- Operations Oversight
- Strategic Planning
- Strategic planning and execution
- Employee reviews
- Records Organization and Management
- Employee Scheduling
- Training Management
- Performance Improvement
- Staff Scheduling
- Goal Setting
- Relationship Building
Timeline
Director of Operations
Learn and Play Daycare Preschool
2023.07 - Current
Front Office Manager
Bright Minds Daycare
2020.06 - 2020.12
Direct Support Professional
North Eastern Services
2018.05 - 2020.04
High School Diploma -
Granger High School
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