Isha Sahni

• Led the development of AI/ML recommendation services for Copilot and Microsoft 365.
• Worked alongside multifaceted teams to infuse AI insights within M365 Admin Portal.
• Enhanced recommendation algorithms to boost customer satisfaction and business results.
• Collaborated with engineering teams to design technical solutions that meet customer needs.

• Leveraged AI and HI to drive the next wave of product-led growth for Microsoft 365, resulting in a 30% reduction in support operation costs.
• Boosted product utilization by analyzing customer requirements and delivering tailored solutions.
• Strengthened data-safeguarding measures in Europe by implementing EUDB-compliant policies for Assist365.
• Conducted trust boundary compliance reviews to ensure adherence to security and privacy standards.

The Incident Management Product (IcM) is a large-scale, distributed application serving over 100,000 software developers, and supporting Microsoft engineers internally.

• Led the migration of the Geneva Automation workflow to IcM Automation for a seamless end-to-end customer experience.
• Boosted company-wide TTM efficiency by 15% through proactive enhancements to on-call engineer incident notifications.
• Implemented the test Action Group feature, leading to a significant decrease in Azure monitoring service support tickets by 40%.
• Reduced the number of telecom providers supporting Azure Notification Services to two, with coverage expanded from 20 to 38 countries.

Delivered international versions of C&AI products across global markets.

• Scaled SQL 2016, SQL 2017, Azure Services, and MS Learn First Learning Platform across 17 localized languages.
• Oversaw a multi-million-dollar budget to enhance global strategy using data analysis.
• Managed Azure content localization and executed troubleshooting processes, achieving $10M in cost savings for support expenses.
• Developed a machine learning model to boost machine translation quality for content localization, achieving $3 million in savings.
• Led a team of seven vendor resources to develop technical content for the Azure Mooncake release, targeted at China.

• Streamlined localization processes through the implementation of effective management techniques.
• Improved quality assurance processes, leading to a significant reduction in translation errors.

• Guided a team of developers to deliver high-quality software projects for 401(k) plans under budget constraints.
• Coordinated with clients consistently during project phases to ensure accurate progress updates.
• Collaborated with QA, DevOps, and Support teams, ensuring a smooth software delivery process.

• Served as a Software Developer in Nissan's Service Warranty Department, gaining experience across all SDLC phases.
• Identified and resolved bugs pre-deployment, saving time and resources.