Isha Sesay

Resolved customer service issues using company processes and policies and provided updates to customers. Enhanced customer satisfaction by resolving complex issues and providing timely solutions. Trained, oversaw, and mentored new team members to strengthen performance and job expertise. Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary. Supervised day-to-day customer service operations to provide staff with guidance and drive productivity. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed. Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center. Followed procedures at all times for personal and team safety. Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process. Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
Followed procedures at all times for personal and team safety.
Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts. Received and reviewed new orders, located requested merchandise, and promptly initiated processing. Selected and filled orders from stock to fulfill customer requirements. Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.

Greeted customers entering store and responded promptly to customer needs. Helped customers complete purchases, locate items, and join reward programs. Built relationships with customers to encourage repeat business. Retained excellent client satisfaction ratings through outstanding service delivery. Served customers with knowledgeable, friendly support at every stage of shopping and purchasing. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Answered questions about store policies and addressed customer concerns. Worked flexible schedule and extra shifts to meet business needs.