Isha Wright
Elk,WA
Summary
A supervisory professional with extensive experience in evening shift management and operational oversight. Known for driving team collaboration and maintaining high standards of performance, while adapting to dynamic work conditions. Expertise in conflict resolution and strategic planning.
Overview
11
11
years of professional experience
Work History
Evening Supervisor
Life Inc.
10.2015 - Current
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in operations.
- Review individuals record books to ensure all documentation is being completed per state and company standards.
- Trained new hires on company policies, job responsibilities, and best practices for maintaining a high-performance work environment.
- Ensure all weekly/monthly documents are turned in along with training sheets for staff.
- Mentor team members within the homes with education, teachings( readings, documents, conversations, ect.) and follow-up.
- Communicate with The Washington State Developmental Disabilities Administration(DDA) and individuals guardians .
- Encouraged social interaction and participation in activities in and out of the community.
- Performed household chores to ensure health and safety.
- Assist individuals in managing daily living including lifting, bathing, and feeding support along with medication administration.
- Evaluate individuals medical condition on daily basis.
- Collaborate with support staff to plan and carry out care of individuals.
- Transport individuals to doctor's offices and grocery stores.
- Cook healthy, balanced meals and snacks to meet the individuals dietary needs.
Customer Service/Ride Operator
Riverfront Park
04.2015 - 09.2015
- Assisted in the efficient operation of rides, ensuring minimal wait times and smooth transitions between groups.
- Developed strong multitasking abilities by managing multiple responsibilities simultaneously while maintaining a focus on safety.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Built positive relationships with customers by providing exceptional customer service.
Ride Operator
Riverfront Park
04.2014 - 09.2014
- Conducted safety inspections by observing operation and riding equipment to check for repair or maintenance needs.
- Collected tickets or cash fares from patrons before permitting boarding.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
Education
High School Diploma -
Riverside High School
Chattaroy, Wa06.2015
Skills
- Active listening
- Coordination and collaboration among different groups of people
- Money management
- Emergency preparedness
- Workload management
Compliance monitoring
Accomplishments
Promoted to evening supervisor in April of 2023
Promoted to house lead in May of 2019
Timeline
Evening Supervisor
Life Inc.
10.2015 - Current
Customer Service/Ride Operator
Riverfront Park
04.2015 - 09.2015
Ride Operator
Riverfront Park
04.2014 - 09.2014
High School Diploma -
Riverside High School
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