Ishailey Otero Saavedra
Houston,TX
Summary
Proactive and experienced Crew Trainer with 3 years of experience. Focused on maximizing team success by providing new members with great training and support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Operation Cast Member
Disney College Program
05.2024 - 08.2024
- Collaborated with cross-functional teams to achieve project goals on time and within budget constraints.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.
- Ensured smooth operations, coordinating tasks among team members to meet deadlines.
- Reduced customer complaints by providing exceptional service and addressing concerns promptly.
- Maintained safe working environment by enforcing strict adherence to company policies and procedures.
- Conducted regular performance evaluations, providing constructive feedback for team improvement.
- Enhanced operational efficiency by streamlining processes and implementing new procedures.
- Supported successful events by overseeing logistics, staff management, and guest services.
Barista/Shelf Stocker
Protein Factory Nutrition
07.2023 - 04.2024
- Took coffee, food, and other beverage orders and prepared them for customers quickly and effectively
- Maintained a clean and professional appearance and dining area for guest satisfaction
- Delivered excellent customer service and prompt food and beverage delivery.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Crew Trainer
Pizza Hut
01.2023 - 07.2023
- Responsible for instructing new employees on how to perform their job duties
- Thought new hires how to take orders from customers, run the register, prepare and wrap food, and distribute food to the customers accurately
- Performed cleaning tasks daily while also keeping track of employees tasks being completed.
Crew Member and Assistant Manager
Little Greek Fresh Grill
03.2022 - 12.2022
- Guest hospitality top of mind, this includes ensuring guests are taken care of quickly and efficiently
- Took orders on the POS, worked with taking payment and giving change, executing speed and accuracy in packaging as well as taking care of guests in the dining room
- Fast and accurate ticket reading ability
- Expo/Packing Orders
- Cleaning Dining Room
- Portioning Sauces
- Positive attitude and willingness to learn in a fast paced, quality driven environment.
Education
High School Diploma -
Penn Foster High School
Penn, PA05.2022
Associate of Arts -
Valencia College
Orlando, FL04.2024
Bachelor of Arts - Business Administration And Management
Florida International University
Miami, FL05.2027
Skills
- Communication skills
- Organizational Skills
- Serving
- Food Safety
- Hospitality
- Time Management
- Food Preparation
- Cash Handling
- Health and safety compliance
- Policy Enforcement
- Team Training
- Problem-Solving
Languages
Spanish
Full Professional
Timeline
Operation Cast Member
Disney College Program
05.2024 - 08.2024
Barista/Shelf Stocker
Protein Factory Nutrition
07.2023 - 04.2024
Crew Trainer
Pizza Hut
01.2023 - 07.2023
Crew Member and Assistant Manager
Little Greek Fresh Grill
03.2022 - 12.2022
High School Diploma -
Penn Foster High School
Associate of Arts -
Valencia College
Bachelor of Arts - Business Administration And Management
Florida International University
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