Summary
Overview
Work History
Education
Skills
Timeline
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Ishak Karasu

Salisbury,MD

Summary

Dynamic and results-driven professional with over nine years of experience in retail management, sales, and customer service. Proven track record in running a successful electronic store, including overseeing day-to-day operations, employee training, inventory management, and customer relations. Skilled in website design, digital marketing, and e-commerce, with an understanding of SEO and online sales strategies. Fluent in English, Turkish, and Arabic, with beginner-level Spanish. Currently pursuing a bachelor’s degree in English MBA, bringing a unique blend of technical expertise, business acumen, and a customer-centric approach. Ready to leverage my skills to drive growth and provide exceptional service in a new role.

Overview

12
12
years of professional experience

Work History

Owner and Manager

Cellphone Depot
Salisbury , MD
05.2015 - 03.2024
  • Procurement & Inventory Management: Ordered necessary parts and supplies, negotiated with vendors, and managed merchandise purchases.
  • Vendor Relations: Built and maintained relationships with suppliers to secure favorable terms.
  • Social Media & Marketing: Managed social media accounts to increase store visibility and customer engagement.
  • Human Resources: Recruited, interviewed, and hired qualified staff to ensure excellent customer service.
  • Technical Repairs: Performed troubleshooting and repairs on various electronic devices.
  • Customer Service: Focused on resolving customer issues to ensure satisfaction and loyalty.
  • Sales Strategy & Performance: Developed and implemented strategies to boost revenue and set sales targets.
  • Financial Management: Managed budgeting, cash flow, and financial reporting to maintain store profitability.

Owner and Manager

Repair zone
Providence, Rhode Island
06.2013 - 05.2015
  • Procurement & Inventory Management: Ordered necessary parts and supplies, negotiated with vendors, and managed merchandise purchases.
  • Vendor Relations: Built and maintained relationships with suppliers to secure favorable terms.
  • Social Media & Marketing: Managed social media accounts to increase store visibility and customer engagement.
  • Human Resources: Recruited, interviewed, and hired qualified staff to ensure excellent customer service.
  • Technical Repairs: Performed troubleshooting and repairs on various electronic devices.
  • Customer Service: Focused on resolving customer issues to ensure satisfaction and loyalty.
  • Sales Strategy & Performance: Developed and implemented strategies to boost revenue and set sales targets.
  • Financial Management: Managed budgeting, cash flow, and financial reporting to maintain store profitability

Manager's Assistant

Nara Lounge
Providence, Rhode Island
03.2012 - 05.2013
  • Staff Management: Recruited, interviewed, and hired qualified staff to maintain a high standard of service.
  • Customer Service: Ensured exceptional customer service, addressing customer needs and concerns promptly to enhance their experience.
  • Employee Supervision: Oversaw daily operations, supported employees, and ensured a productive and positive work environment.
  • Inventory Management: Monitored and managed inventory levels, ensuring that supplies were adequately stocked to meet customer demand without overstocking.

Education

Associate of Arts - Web Design

Anadolu University
Turkey
07-2024

Associate of Arts - Business Administration

Wor-Wic Community College
Salisbury, MD
05-2021

Bachelor of Arts - English Literature

Azerbaijan University of Languages
Azerbaijan
06-2009

Skills

Technical Skills

1 Website Design and Development

2 Proficiency in Microsoft Office Suite (Word, PowerPoint)

3 Knowledge of Digital Marketing

4 Experience with E-commerce Platforms

5 Inventory Management

6 Intermediate Programming (HTML, CSS, JavaScript)

Management Skills

1 Team Leadership

2 Employee Training and Development

3 Budget Management

4 Performance Evaluation

5 Time Management

Communication Skill

1 Fluent in English, Turkish, Arabic; beginner in Spanish

2 Customer Service and Support

3 Negotiation and Persuasion

4 Public Speaking

5 Written Communication and Report Writing

6 Active Listening

Sales and Marketing Skills

1 Lead Generation and Funnel Creation

2 Sales Strategy Development

3 Product Promotion and Branding

4 Customer Relationship Management (CRM)

5 Market Research and Analysis

6 Advertising Campaign Management

Administrative Skills

1 Office Administration

2 Scheduling and Calendar Management

3 Email and Phone Correspondence

4 Document Management and Filing

5 Accounting

6 Vendor Management

7 Order Processing

Problem-Solving Skills

1 Troubleshooting Technical Issues

2 Identifying Business Opportunities

3 Creative Thinking

4 Decision Making

5 Adaptability

Interpersonal Skills

1 Team Collaboration

2 Networking

3 Empathy and Emotional Intelligence

4 Cultural Sensitivity

5 Building Professional Relationships

6 Motivational Skills

Other Relevant Skills

1 Multitasking

2 Attention to Detail

3 Adaptability

4 Analytical Thinking

5 Flexibility

6 Goal-Oriented

7 Self-Motivation

Timeline

Owner and Manager

Cellphone Depot
05.2015 - 03.2024

Owner and Manager

Repair zone
06.2013 - 05.2015

Manager's Assistant

Nara Lounge
03.2012 - 05.2013

Associate of Arts - Web Design

Anadolu University

Associate of Arts - Business Administration

Wor-Wic Community College

Bachelor of Arts - English Literature

Azerbaijan University of Languages

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Ishak Karasu