Detail-oriented and results-driven professional with a strong background in operations, team leadership, inventory control, and customer service. Leveraging 1 year of experience as a cashier and extensive warehouse management experience, I am transitioning into the banking sector to further develop my skills and career. My expertise includes managing high-pressure environments, optimizing workflows, and fostering effective communication within teams. I bring a solid understanding of customer service principles and an ability to resolve issues while maintaining a positive experience. Currently pursuing a Bachelor's degree in Business Administration, I am eager to apply my transferable skills in a banking environment, where I can grow professionally and contribute to exceeding client expectations.
Overview
7
7
years of professional experience
Work History
Supervisor of Operations
Amazon
10.2020 - 11.2024
Identified and resolved unauthorized, unsafe, or ineffective practices
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
Increased profit by streamlining operations
Led hiring, onboarding, and training new hires to fulfill business requirements
Analyzed and reported on key performance metrics to senior management
Supervised operations staff and kept employees compliant with company policies and procedures
Delegated tasks to administrative support staff to organize and improve office efficiency
Interceded between employees during arguments and diffuse tense situations
Inventory Control Assistant Manager
Saker Shoprite
03.2018 - 06.2020
Inventoried warehouse stock on monthly, quarterly and annual basis
Assisted management staff with maintaining budget and schedule controls using standard project management protocols
Maintained control of cycle counts, physical Inventory and discrepancy research
Cross-referenced invoices and supplies for reporting accuracy
Memorized facility layout and located products
Managed multiple complex inventory activities and client-driven projects
Collaborated with other departments within facility to educate and understand how functions affect inventory
Assisted in recruiting, hiring and training of team members
Managed purchasing, sales, marketing and customer account operations efficiently
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service