Ishalaye Williams
Killeen,TX
Summary
Motivated newly license insurance adjuster looking to achieve a lifelong career in processing insurance claims. Extensive background in customer service and administration makes the ideal candidate for superior customer-client problem and resolution.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Secretary
Premier Prep
11.2022 - 02.2023
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Screened visitors and issued badges to maintain safety and security.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Customer Service Specialist
Conduent Business Services
09.2022 - 11.2022
- Updated account information to maintain customer records.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer requests for products, services, and company information.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Tracked customer service cases and updated service software with customer information.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Stay at Home Mom
Myself
04.2018 - 09.2022
Medical Assistant
Infirmary Health Systems
12.2017 - 04.2018
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Measured patient pulse oximetry.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
Customer Service Representative
Conduent Business Services
09.2017 - 11.2017
- Promptly responded to inquiries and requests from prospective customers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Spectrum Cable
04.2017 - 09.2017
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone.
Customer Service Representative
Alorica
12.2016 - 04.2017
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained accurate records of sales and customer information.
Customer Service Associate
Walmart
03.2016 - 07.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Representative
Humana
05.2014 - 06.2015
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Educated clients on insurance policies and procedures.
- Finalized sales and collected necessary deposits.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated clients about health insurance coverage options, benefits and costs.
Education
All Lines Insurance Adjusting Course - Insurance
The Adjuster's School
Katy, TX03.2023
Medical Assistant Diploma - Medical Assisting
Remington College
Mobile, AL06.2012
High School Diploma -
Wp Davidson High School
Mobile, AL05.2010
Skills
- Administrative Leadership
- Billing and Invoicing
- Database Entry
- Database Administration
- Administrative and Clerical Support
- Effective Written and Verbal Communication
- Customer Relationship Management
- Customer Relations
- Good Communication Skills
- Inputting Claims
- Customer Service and Assistance
- Claim Validity Determination
- Excellent Written and Oral Communication
- Telephone Etiquette
- Conflict Mediation
- Problem Resolution
Certification
- Licensed Texas All Lines Insurance Adjuster- [March 2023 - August 2025]
- Adjuster All Lines Training - [January 2023- February 2023
Timeline
Administrative Secretary
Premier Prep
11.2022 - 02.2023
Customer Service Specialist
Conduent Business Services
09.2022 - 11.2022
Stay at Home Mom
Myself
04.2018 - 09.2022
Medical Assistant
Infirmary Health Systems
12.2017 - 04.2018
Customer Service Representative
Conduent Business Services
09.2017 - 11.2017
Customer Service Representative
Spectrum Cable
04.2017 - 09.2017
Customer Service Representative
Alorica
12.2016 - 04.2017
Customer Service Associate
Walmart
03.2016 - 07.2016
Customer Service Representative
Humana
05.2014 - 06.2015
All Lines Insurance Adjusting Course - Insurance
The Adjuster's School
Medical Assistant Diploma - Medical Assisting
Remington College
High School Diploma -
Wp Davidson High School
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