Isha'Lynn Ranada
Billing And Recovery Agent
Port Orchard,WA
Summary
Detail-oriented and analytical Billing Agent offering 10 years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Strive Physical Rehabilitation
Bremerton, WA
11.2022 - Current
- Manages and optimize appointment schedules to maximize clinic efficiency for 10 Therapists and two clinics, with average of 250 weekly patient visits.
- Assist with filing, data entry, and maintaining organized patient records.
- Collect and verify patient information, insurance details, and medical history.
- Liaison between patients and healthcare providers, ensuring patient needs are met.
- Ensure effective communication of patient information to healthcare providers, therapists, and other team members.
- Verify Patient's eligibility and benefits coverage and explain financial responsibilities to patients.
- Handle complex insurance issues, pre-authorizations, and claims processing. Ensure authorizations are up to date.
- Apply payments for all insurance checks accurately and timely.
- Provide answers to any and all balance inquiries, including patient balances.
Accounts Receivable Manager
Zenith, Inc.
Owings Mills, MD
3 2021 - 01.2024
- Manages and tracks multiple accounts to increase AR collection rates over 50%.
- Contacted customers with past due accounts, arranged payment plans, and submitted accounts for credit reporting or to Attorneys for further collections.
- Supported Accountant with special projects and additional job duties such as account reconciliation.
- Managed multiple accounts simultaneously while adhering to strict deadlines for payments or legal actions as necessary.
- Streamlined processes for quicker case resolutions, resulting in improved overall productivity.
- Negotiated settlements between clients and debtors, achieving mutually beneficial outcomes for both parties involved.
- Updated database and kept accurate records.
Chief Operations Officer
Comprehensive Medical Services
Bremerton, WA
09.2020 - 09.2021
- Supported business growth through strategic planning and process development in billing/AR
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Led business by developing professional and ethical culture focused on billing excellence to help produce contracts.
- Managed billing and AR between (3) Clients and attended weekly meetings to ensure best billing practices.
Office Manager
Harbor Audiology and Hearing Services
Silverdale, WA
10.2018 - 02.2021
- Established workflow processes for best practices, monitored daily productivity of patient care and hearing device sales, and implemented modifications to improve overall performances throughout (6) clinics.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coached/on-boarded new hires on company processes while managing employees to achieve maximum production.
- Optimized organizational systems for payment collections, AR, deposits and recordkeeping.
- Managed billing and recovery for home office of multiple Providers by verifying Patients' insurance benefits and eligibility.
- Received monthly performance bonuses from exceeding office revenue goal of $40,000 and company-wide monthly revenue goal of $300,000.
Audiology Assistant
Harbor Audiology & Hearing Services
Silverdale, WA
04.2020 - 01.2021
- Performed tasks that are prescribed, directed and supervised by Doctor of Audiology, such as cleaning of hearing devices, otoscopy, and hearing screenings.
- Provided monthly hearing screenings to over (4) patients per visit at Senior Living Hearing Clinics and obtained patient leads that resulted in new patients and hearing aid sales.
Patient Care Coordinator
Harbor Audiology and Hearing Services
Silverdale, WA
07.2018 - 01.2021
- Coordinated patient care between (7) provider schedules and (6) clinics, strategically and effectively.
- Maintained patient records for future leads by verifying eligibility and benefits and updating patient EHR/EMR.
- Built strong referral network by developing strategic relationships with general practitioners, and contractors.
- Identified, researched and resolved audiology/hearing aid billing discrepancies from commercial insurances, managed care, VA, worker's compensation and more, by making adjustments, filing appeals, and resubmitting claims.
- Received monthly performance bonuses from exceeding office revenue goal of $40,000 and company-wide monthly revenue goal of $300,000.
Xray Technician
Action Chiropractic
Port Orchard, WA
02.2018 - 02.2019
- Completed x-rays safely for over (3) patients daily, by correctly using shielding equipment following OSHA requirements.
- Developed and processed radiologic film to aid in diagnostics and patient monitoring with high-quality imagery.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
Chiropractic Assistant
Action Chiropractic
Port Orchard, WA
08.2014 - 07.2018
- Scheduled patient appointments for (3) Doctor Chiropractors (DC) and (8) Licensed Massage Therapists (LMT) with average monthly revenue of $103,000.
- Performed clerical duties such as word processing, data entry, answering multi-line phones and uploading documents to patient EHR/EMR.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions for chiropractic and massage therapy. Then prepared monthly patient statements, and insurance billing.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances, L&I, and Auto PIP to obtain timely and accurate payments.
Education
High School Diploma -
North Kitsap High School
Poulsbo, WA 09.2008 - 06.2009
Skills
Accounts Management
Customer Relations
Claim submission
Insurance Verification
Payment posting
Data Entry
HIPAA Compliance
Microsoft Excel
Medical Terminology
Microsoft Office Suite
Timeline
Administrative Assistant
Strive Physical Rehabilitation
11.2022 - Current
Chief Operations Officer
Comprehensive Medical Services
09.2020 - 09.2021
Audiology Assistant
Harbor Audiology & Hearing Services
04.2020 - 01.2021
Office Manager
Harbor Audiology and Hearing Services
10.2018 - 02.2021
Patient Care Coordinator
Harbor Audiology and Hearing Services
07.2018 - 01.2021
Xray Technician
Action Chiropractic
02.2018 - 02.2019
Chiropractic Assistant
Action Chiropractic
08.2014 - 07.2018
High School Diploma -
North Kitsap High School
09.2008 - 06.2009
Accounts Receivable Manager
Zenith, Inc.
3 2021 - 01.2024